Kryptronic Software Support Forum

kiwimum · 01-28-2008 13:15:09

I am running the most recent update to CCP, using Paypal Payments Pro (just switched from Authorize.net as my customers were STILL getting an error upon completing checkout via Paypal as noted here: https://forum.kryptronic.com/viewtopic.php?id=18488

When customers choose "Guest Checkout" and choose to pay with their credit card, this error displays after step 2 when credit card information is entered. It redirects them to the Step 1 page and displays:

You did not complete all of the required fields before submitting information. Please try again.

This appears to affect everyone regardless of what country they are living in. I was able to duplicate the error with my own U.S. address.

Customers who sign in or create an account do not have this error displayed.

GoBrushless.com · 01-28-2008 14:40:12

had the same problem... see this thread. go into the gateway settings and make sure your paypal acct/email address is entered in the appropriate field. by default it's blank and as a result sends over a blank email address to paypal.

don't ask me why that doesn't break it 100% of the time. for me it was only breaking overseas orders (i had guest checkout disabled).

kiwimum · 01-28-2008 14:52:14

Oh! Can you tell me exactly where to go? I went to Home > ClickCartPro > Commerce: Orders and Checkout > Manage Processing Gateways and clicked on both Paypal Payments Pro options but don't see any blank fields for email addresses?

Panmanjon · 01-29-2008 03:18:41

I had a similar problem

not sure but this may help

https://forum.kryptronic.com/viewtopic.php?id=19721

Paul

GoBrushless.com · 01-29-2008 19:28:06

jess,

exactly where you were - manage processing gateway. scroll just over half way down and you'll see this field:

Code:

Gateway User/Store ID*

For gateways that require the use of a user id or store number, enter
that here. Any additional information to be entered for your account 
(example: Verisign Partner ID) is entered directly in the Form Display
Code section.

that's where you need to enter your paypal email address (if it isn't already there). i know it's odd having to add this here yet having to add your paypal API login/username/key in a different place but one thing i learned over the past few years is such obfuscation, while surely unintentional, is somewhat typical of ccp.

Last edited by GoBrushless.com (01-29-2008 19:28:38)

kiwimum · 01-29-2008 20:04:47

Oh! For some reason I had that filled with the api address. Auuuggghhhh! NEED COHESIVE MANUAL! (Have I shouted that today, yet? I think so, but oh well).

Crossing fingers this works...

kiwimum · 01-29-2008 20:11:25

:weeping:

It doesn't appear to have worked. Checking out as a guest and choosing to pay with credit card still returns the error.

Time to open a support ticket, I suppose?

thegamesplayer · 02-08-2008 12:13:32

jess,

did you manage to solve the problem? We've been having this for ages and we are atill getting the problem. I've asked Paypal to help but they are struggling.

Bill

Dave · 02-08-2008 12:22:06

In her case it was a manual update that was missed during one of the previous updates to CCP. It was the one that changed the variable for the e-mail address used in the payment processing code. Don't have the exact change at hand right now but it was one or two updates back (one of the post-update manual changes).

thegamesplayer · 02-08-2008 14:34:15

Thanks Dave,

is this something I can do even though I am running the latest version KHXC 6.6.5/GBU 6.0.6 ?

cheers

Bill

Dave · 02-08-2008 15:19:14

If you installed the latest then it doesn't apply. If you had installed CCP a while back and have been doing the updates you might want to go through the list of post-update manual changes and make sure you've done each of them.

I just completed an order as a guest, I think, on your site and got to step 2 of checkout using a credit card and didn't run into any errors. You may delete the order I submitted moments ago that says it's going to be paid by check

It also looks like you've got a JavaScript error in checkout.

Error: syntax error
Source File: https://www.thegamesplayer.co.uk/khxc/index.php
Line: 326, Column: 27
Source Code:
var google_conversion_id = ;

thegamesplayer · 02-08-2008 17:49:58

Hi Dave,

thanks for your help, it looks as though there was a manual update missing -

..................

Access the 'Home > ClickCartPro > Commerce: Orders and Checkout > Manage Processing Gateways' function. Choose to update all active (required) or all (recommended) gateways. Look in the 'Form Display Code' section for the string:

$this->globals('khxc_user.id')

Change that to:

$order['order']['email']

...................

I've checked it out a few times as a guest and the payment works

Many thanks for your help and excellent support.

Kind regards

Bill

(PS - I've deleted the order you created)

Dave · 02-09-2008 03:42:45

Glad you found it. That was the update Kiwimum was missing too.

tlg · 02-16-2008 06:38:49

I am having a similar problem, although it occurs whichever payment method I use not just PayPal. I have checked for the email address and it is there plus I have done the manual update.

Is there anything else that could be causing this issue?

Dave · 02-16-2008 09:40:20

If you recently applied the latest update make sure you have issued the SQL command found in (although the problem the update addresses should not have affected PayPal).

tlg · 02-17-2008 06:27:26

I have issued the SQL command but this has still not rectified the problem.

In Checkout when I select a payment method and click continue it still takes me to step 2 of checkout but I get the following at the top:

An error was encountered while processing the information submitted. Please try again.

An error was encountered while processing the information submitted. Please try again.

An error was encountered while processing the information submitted. Please try again.

An error was encountered while processing the information submitted. Please try again.

Thank you. Your order information has been updated. Please follow the instructions on this page to submit payment for this order.

It's at wwwdjhypermarket.co.uk if you want to try it for yourself.

tlg · 02-24-2008 12:54:56

Any advice on how I can fix this problem would be appreciated.

tlg · 03-05-2008 14:41:31

I am about to go live with my store but cannot until this issue is resolved.

Can anyone suggest a way of fixing this problem??

Kryptronic Software Support Forum

#1 01-28-2008 13:15:09

Error message: You did not complete all of the required fields...

#2 01-28-2008 14:40:12

Re: Error message: You did not complete all of the required fields...

#3 01-28-2008 14:52:14

Re: Error message: You did not complete all of the required fields...

#4 01-29-2008 03:18:41

Re: Error message: You did not complete all of the required fields...

#5 01-29-2008 19:28:06

Re: Error message: You did not complete all of the required fields...

Code:

#6 01-29-2008 20:04:47

Re: Error message: You did not complete all of the required fields...

#7 01-29-2008 20:11:25

Re: Error message: You did not complete all of the required fields...

#8 02-08-2008 12:13:32

Re: Error message: You did not complete all of the required fields...

#9 02-08-2008 12:22:06

Re: Error message: You did not complete all of the required fields...

#10 02-08-2008 14:34:15

Re: Error message: You did not complete all of the required fields...

#11 02-08-2008 15:19:14

Re: Error message: You did not complete all of the required fields...

#12 02-08-2008 17:49:58

Re: Error message: You did not complete all of the required fields...

#13 02-09-2008 03:42:45

Re: Error message: You did not complete all of the required fields...

#14 02-16-2008 06:38:49

Re: Error message: You did not complete all of the required fields...

#15 02-16-2008 09:40:20

Re: Error message: You did not complete all of the required fields...

#16 02-17-2008 06:27:26

Re: Error message: You did not complete all of the required fields...

#17 02-24-2008 12:54:56

Re: Error message: You did not complete all of the required fields...

#18 03-05-2008 14:41:31

Re: Error message: You did not complete all of the required fields...

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