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#1 01-31-2008 15:13:07

paisleymrs
Member
Registered: 01-31-2008
Posts: 18

Cart will not hold items for checking out?

Hi
The cart was doing its thing for a few years and all of a sudden, nothing will stay in the cart?
WHY? I didn't change anything?
I searched for all of the similar fixes for this issue and am at a loss.
I changed permissions, checked the "temp" file? Called the hosting co, ccp, the ccp "expert", etc.

Went over and over everything I know how to change and now I think I'm so mixed up I should start over.
And from what I'm reading, I should Not even attempt to update anything until I figure this version out.

My client basically uses the cart for the checkout process, I didn't set ccp up originally, and so many people had their hands in it, I want to cry.

BUT am extremely grateful for these forums because at least I received a bit more insight into all of this code crap...uh, I mean interesting exciting stuff!

Thanks in advance, MR

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#2 01-31-2008 16:08:12

Dave
Member
Registered: 07-05-2003
Posts: 11233

Re: Cart will not hold items for checking out?

Do you have a URL where we could see the problem firsthand?  Bit difficult to try and answer your WHY without being able to see the problem.

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#3 01-31-2008 18:24:57

paisleymrs
Member
Registered: 01-31-2008
Posts: 18

Re: Cart will not hold items for checking out?

OOPS
Here it is
wwwo2-b.com/products.html
OR
/accessories.html


If you click on the add to cart button on any page, you get "Your shopping cart is currently empty. Visit this page after adding items to your shopping cart."

Thanks

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#4 01-31-2008 20:16:46

rachaelseven
Member
From: Massachusetts, USA
Registered: 01-23-2006
Posts: 3169
Website

Re: Cart will not hold items for checking out?

Did you change something in the pages outside of CCP?  Looks like maybe a problem with the flash buttons or something.


Rachael Katz
- Custom Focusing Screens for DSLR Cameras

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#5 02-01-2008 05:49:44

paisleymrs
Member
Registered: 01-31-2008
Posts: 18

Re: Cart will not hold items for checking out?

No

The only changes I had been making were copy edits up until this happened.

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#6 02-01-2008 08:56:59

rachaelseven
Member
From: Massachusetts, USA
Registered: 01-23-2006
Posts: 3169
Website

Re: Cart will not hold items for checking out?

Well, things don't generally changes themselves.  Not trying to be a smart ass or anything, but something obviously changed.  I don't know what you mean by 'copy edits', but it is possible something got messed up in the HTML of you were in there.  I would check your pages for validation errors and see if your host changed anything recently.


Rachael Katz
- Custom Focusing Screens for DSLR Cameras

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#7 02-01-2008 09:04:33

paisleymrs
Member
Registered: 01-31-2008
Posts: 18

Re: Cart will not hold items for checking out?

When I called the hosting co. they said tey didn't do anything (of course) but my other source  mentioned if the hosting co was doing updates to the server they could have moved the site to a different server and then when they moved it back could have messed something up? And on your boards someone had the same problem and I tried to do the same fixes and it didn't work.
Also, my source ( a web co. who does not know anything about ccp) said maybe reinstalling the cgi-app might work but I have no idea how to do that?

And by copy changes I just mean, type changes like changing prices or words... that's it but have not made any of those changes before this happened... as far as I could tell it began in Nov.
The was a   "51H8089807.csv" file in the Temp Folder.

EEK

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#8 02-01-2008 13:26:10

paisleymrs
Member
Registered: 01-31-2008
Posts: 18

Re: Cart will not hold items for checking out?

I Found something!!!!!!
I put this on the top of the accessories page  to let people know the cart os OUT OF SERVIce.
<center>
<span class="style1"><strong>ATTENTION:</strong> Our shopping cart is temporaily out of service. <strong>To Order please call 1.866.432.0202.</strong></span>
Right?
I changed it on the FTP side in the elements folder: the files name is ste_layout_accessories.txt
SO in the file it says the following after it....
<table border=0 cellspacing=0 cellpadding=0>
<tr><td align=right><font class=content><a href="(CGIVAR)common_url(/CGIVAR)&pg=cart"><img src="/images/cart.gif" border=0></a></font></td></tr>
<tr><td>

When I upload it and check it online it looks great, perfect.
WHEN I CHECK THE SOURCE CODE THIS IS WHAT SHOWS UP!!!!!!!!!
:
center>
<span class="style1"><strong>ATTENTION:</strong> Our shopping cart is temporaily out of service. <strong>To Order please call 1.866.432.0202.</strong></span>
<table border=0 cellspacing=0 cellpadding=0>
<tr><td align=right><font class=content><a href="http://www.o2innovations.com/cgi-bin/cp-app.cgi?usr=51H7921229&rnd=885960&rrc=N&affl=&cip=71.203.117.168&act=&aff=&pg=cart"><img src="/images/cart.gif" border=0></a></font></td></tr>
<tr><td>
What is it? How do you find it and fix it???
Did I find something good??? Meaning a clue?
Thank you so much!

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#9 02-01-2008 14:31:21

rachaelseven
Member
From: Massachusetts, USA
Registered: 01-23-2006
Posts: 3169
Website

Re: Cart will not hold items for checking out?

The substitution of the long string instead of the (CGIVAR) call is normal - that is the correct function.  If you're referring to something other than that, please tell me what you mean.  I don't see anything obviously wrong there.


Rachael Katz
- Custom Focusing Screens for DSLR Cameras

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#10 02-01-2008 15:00:42

paisleymrs
Member
Registered: 01-31-2008
Posts: 18

Re: Cart will not hold items for checking out?

I got this info from a similar issue: From the date below:
And it said if the code had anything other than what you said after it , it was a problem... "If your layout has any links that contain usr=something, that is most likely the problem."

>>> usr=51H7921229&rnd=885960&rrc=N&affl=&cip=71.203.117.168&act=&aff=&pg=cart

   » Shop Cart Anomaly
#1 07-06-2006 18:19:19
slydog
    Member
    Registered: 05-21-2006
    Posts: 694
    E-mail  PM

Shop Cart Anomaly

Every time I test my site by shopping like a customer, I find items in my cart that I did not put there. It seems that whatever item was last placed in a cart by a customer also pops into my cart.

I believe this is happening to customers as well. Imagine finding items in your cart or at checkout that you did not put there! Sales killer for sure!

I 've tried it from machines other than the one I normally use for admin and get the same thing.

I have 5.1 and no mods except froogle. I need to fix this and have not a clue about what, why, how...

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#2 07-06-2006 20:03:47

rachaelseven
    Moderator
    From: Massachusetts, USA
    Registered: 01-23-2006
    Posts: 2452
    E-mail  PM  Website

Re: Shop Cart Anomaly
The first thing that comes to mind is that maybe you hardcoded a user id into some of the links in your layout and that is causing multiple users to be sharing the same cart.  If your layout has any links that contain usr=something, that is most likely the problem.  You will have to look at the ste_layout.txt or in the site admin, under HTML Pages & Elements -> Manage Site Elements -> Site HTML Layout, to see the problem - you can't tell by doing a 'view source' from the browser.  It will be tough for us to know much more though, without seeing the site.  Can you provide a URL so we can try to diagnose the problem?
Rachael Katz
Katz Eye™ Optics - Custom Focusing Screens for DSLR Cameras

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#11 02-01-2008 15:17:36

rachaelseven
Member
From: Massachusetts, USA
Registered: 01-23-2006
Posts: 3169
Website

Re: Cart will not hold items for checking out?

Yes, if the links have anything in them in the original file, then that is a problem.  But that information is supposed to be there if you do a view source on the page - CCP 'fills in the blanks' with information specific to that user when it generates the page.


Rachael Katz
- Custom Focusing Screens for DSLR Cameras

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#12 02-01-2008 15:19:17

paisleymrs
Member
Registered: 01-31-2008
Posts: 18

Re: Cart will not hold items for checking out?

OK
After all that!
My ccp guy called me and found that some how the temp folder was missing??
And the cookies were not being saved :}

THANK GOD!!!!!
So NOW should I even attempt to upgrade to ccp 6 or just leave you guys alone ;]

Thank you so very much for all of your help.

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#13 02-01-2008 18:54:01

rachaelseven
Member
From: Massachusetts, USA
Registered: 01-23-2006
Posts: 3169
Website

Re: Cart will not hold items for checking out?

You're welcome.  The upgrade to 6.0 is a personal call - the new code certainly has a lot of advantages.  But personally, I'm of the "if it ain't broke, don't fix it" mindset, so I'm still on 5.1.


Rachael Katz
- Custom Focusing Screens for DSLR Cameras

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