Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 11-22-2007 22:18:28

ttrove
Member
Registered: 08-15-2007
Posts: 18

Can't add items to cart after update

I ran the updates and everything was working great and all of a sudden nothing can be added to the cart. A item could be added either as a registered user or guest but somehow now it will add nothing. The error message given is: 'An error was encountered while adding the selected item. Required information was not completed. Please try again.'

The site is cjars.com

If you go to the specific item it will add it but not from the catagory pages.

Any help would be appreictated.

Offline

 

#2 11-22-2007 22:54:55

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Can't add items to cart after update

Go to Home > ClickCartPro > Settings: Application Settings Menu > Remote E-Commerce Settings in your admin and make sure that your sites url and your secure url are listed in the Allowed Remote Product Page URLs field.

John

Offline

 

#3 11-22-2007 23:26:38

ttrove
Member
Registered: 08-15-2007
Posts: 18

Re: Can't add items to cart after update

Tried it but it didn't work. I can add items from their individual locations but they will not add from the splash page or the catagory pages.

Offline

 

#4 11-22-2007 23:35:34

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Can't add items to cart after update

Turn on the debug and see what gets returned. If you don't know how to do that there is an entry in the wiki to tell you how.

John

Offline

 

#5 11-28-2007 08:06:22

irvet
Member
Registered: 11-27-2007
Posts: 9

Re: Can't add items to cart after update

I am seeing the same issue here post 11/20 update. If you stumble on to a fix, please let us know..
Thanks

Offline

 

#6 11-28-2007 09:20:43

irvet
Member
Registered: 11-27-2007
Posts: 9

Re: Can't add items to cart after update

This is the cart add debug output from our system:
Again this is post update. Add to cart worked correctly prior to.

ccp_cart::constructor: Accessed.

ccp_cart::constructor: Determined application id as 'ccp0'

ccp_cart::load_object: Cached object returned: KHXC_DB_1 Class: KHXC_DB

ccp_cart::load_object: Cached object returned: KHXC_Display Class: KHXC_Display

khxc_app::load_object: Cached object created: CCP_Cart Class: CCP_Cart

khxc_app::exec_namespace: Loaded namespace base module CCP_Cart.

khxc_app::exec_namespace: Executing namespace function 'addcart' in the CCP_Cart class without parameters.

ccp_cart::addcart: Processing single add to cart function.

ccp_cart::addcart_internal: Product information not supplied. Printing error and returning.

ccp_cart::print_message: Printing message 'carterrrnc' for application 'ccp0'.

Offline

 

#7 11-28-2007 11:51:06

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Can't add items to cart after update

Can you post a url where we can see? What does your product ids look like?

John

Offline

 

#8 11-28-2007 12:00:09

irvet
Member
Registered: 11-27-2007
Posts: 9

Re: Can't add items to cart after update

The site is not live.. wwwpapertopearls.org is the host name and IP 66.117.46.65 ... As there is a live site by this name running an older clickcartpro version, you'll need to use a hosts file entry to steer to the right box.

http://66.117.46.65/store/index.php?app … ;ns=splash

Offline

 

#9 11-28-2007 12:59:09

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Can't add items to cart after update

I think that your problem stems form the fact that you don't have the site accessible by the www url. The cart validates or only inserts items into the cart if they come from a valid site url and by that I mean one which you have declared in Home > ClickCartPro > Settings: Application Settings Menu > Remote E-Commerce Settings . Since I can't see the site with www url ( I get 404 not found errors) I wont be able to tell. If you moved the ccp6 files inside your current site dir so it could be found with wwwpapertopearls.org/khxc/index.php (or something like this) and set your site url through the installer to reflect the path you could test the site in real time.

The site does look good though.

John

Last edited by dh783 (11-28-2007 13:00:37)

Offline

 

#10 11-28-2007 15:13:35

irvet
Member
Registered: 11-27-2007
Posts: 9

Re: Can't add items to cart after update

The site cannot be made live until we switch it over. We are using the Windows host file to fool DNS into going to the new site and it does work fine. The problem only appeared after applying the 11/22 /2007 update. I suspect it was something that was tolerated under the previous code but breaks under the new code.
Perhaps I'll buy a support ticket and see what they can do with it.   

Thanks

Offline

 

Board footer