Kryptronic Software Support Forum

Your category product listings, specials pages, new product listings, and search result listings all have an add to cart button with the small product display.  When the customer adds the product to the cart from one of those locations, no options will be stored with the order.  You might want to change your product display type to image & description, instead of with add button - that way the customer would have to go to the product detail page and select the options before adding the product to the cart.  If you want to keep the add button on the small product displays and also get options with it, I recall some other posts on the forum about adding options to the small product displays - you might try searching on the topic to see what's been covered.

I can also confirm Charlie's observation about the existing cart.  For some reason, when following the link you've given above, it is picking up an existing session, with a loaded cart.  After going to your home page, I did get a new user number and a clean cart, but I found that behavior kind of strange.  It probably has something to do with your SEO modifications, but I don't know exactly what the problem is.