Kryptronic Software Support Forum

Guest · 02-12-2003 14:15:43

We use our own packaging and I was wondering if ClickCartPro will return the correct UPS shipping rates if you we only enter shipping weights and not package sizes for each product in our store? The reason being is many of our products ship in multiple boxes... I can input the total weight but the program only allows for one box dimensions... any ideas?

webmaster · 02-13-2003 10:55:59

If you do not enter dimensions, the defaults entered under Shipping Settings | Manage Realtime Shipping Methods for the shipper in question will be used.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.

Guest · 02-13-2003 11:22:44

So then how do you enter in dimensions for multiple boxes? And do I plug in the toal weight?

ex. Order Item 5,000 4x6 Postcards = (2) 50lb. Boxes, each 12" x 12" x 12"

webmaster · 02-13-2003 12:09:58

I would set it up as 50 lbs. 12x12x12. The program would sent it to UPS as 100 lbs. 24x12x12.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.

48hourprint · 02-13-2003 23:21:09

Isn't that if the customer ordered (2) items?

I mean that (1) order of 5000 postcards ships in (2) 50lb. boxes each 12 x 12 x 12...

Am I missing something here?

webmaster · 02-15-2003 09:43:40

The same would hold true. UPS only takes dimensions for the entire shipment - so you would use 24x12x12 @ 100 lbs.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.

48hourprint · 02-15-2003 16:15:10

Got it! And the first dimension (length) would be the one that gets increased?

48hourprint · 02-16-2003 22:55:06

Nick... CCP5 is still not returning the correct shipping rate from UPS, as I'm doing a side by side comparison at ups.com and once the total package weight (for any single package) exceeds 150 lbs. UPS gives this error;

"The maximum per package weight for that service from the selected country is 150 pounds."

And once the 150 lb. threshold has been reached using the Real-time Shipping Method, CCP5 returns the Default Amount For Size/Weight Overage of $25.00 for the item.

Anyone else having this problem shipping multiple items that weight a lot? Is there a work-around?

With many items, we ship anywhere from 10 to 15 (50 lbs.) boxes with a total weight of 500-750 lbs.

If I add the different shipping amounts as Product Options, it'll be a mess because we take orders from around the country and shipping rates vary significantly from UPS zone 1 to zone 5.

webmaster · 02-20-2003 09:16:33

It sounds like ups.com will not give a quote. What would you expect CCP to do? Give a good way to handle it and I'll tell you how to manage it.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.

48hourprint · 02-20-2003 12:08:09

Hmmm... O.k.

Let's add a field in the manage products form for <Number of Packages>... we'll assume that for every item, the package weight, height, length and width will be the same for each box shipped.

Now we'll pass the info to UPS and it'll return the correct rate...

Thanks Nick!

webmaster · 02-22-2003 08:09:16

So you don't want any more than one product querried at a time? I'm afraid I still don't understand the solution. Have you tought about using a custom method based on the number of items in the cart?

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.

48hourprint · 02-24-2003 01:08:44

We only allow one item to be ordered at a time.

The problem lies with the fact that several of our items ship in multiple boxes and in many cases the total weight of the shipment exceeds 150 lbs... CCP5 assumes that one box will ship per item. I'm going nuts trying to figure this one out

When editing Products, can additional fields for size and weight be added for more than one box? And can this info then be sent to UPS online for a quote?

And how's our custom support request coming along? Any progress?

webmaster · 02-27-2003 21:59:30

I just applied a fix for this offline. I set the program to use the max weight instead of producing an error value if the max weight was exceeded.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.

Kryptronic Software Support Forum

#1 02-12-2003 14:15:43

UPS Shipping (Package dimensions, weight)

#2 02-13-2003 10:55:59

Re: UPS Shipping (Package dimensions, weight)

#3 02-13-2003 11:22:44

Re: UPS Shipping (Package dimensions, weight)

#4 02-13-2003 12:09:58

Re: UPS Shipping (Package dimensions, weight)

#5 02-13-2003 23:21:09

Re: UPS Shipping (Package dimensions, weight)

#6 02-15-2003 09:43:40

Re: UPS Shipping (Package dimensions, weight)

#7 02-15-2003 16:15:10

Re: UPS Shipping (Package dimensions, weight)

#8 02-16-2003 22:55:06

Re: UPS Shipping (Package dimensions, weight)

#9 02-20-2003 09:16:33

Re: UPS Shipping (Package dimensions, weight)

#10 02-20-2003 12:08:09

Re: UPS Shipping (Package dimensions, weight)

#11 02-22-2003 08:09:16

Re: UPS Shipping (Package dimensions, weight)

#12 02-24-2003 01:08:44

Re: UPS Shipping (Package dimensions, weight)

#13 02-27-2003 21:59:30

Re: UPS Shipping (Package dimensions, weight)

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