Kryptronic Software Support Forum

This isn't too tough.  Since you want to eliminate the phone number anyway, let's just put the new dropdown for the destination in that spot.  To do that, go into the admin, as John described, and change:

<TD VALIGN="TOP"><FONT FACE="(CGIVAR)html_small_font_face(/CGIVAR)" SIZE="(CGIVAR)html_small_font_size(/CGIVAR)" COLOR="(CGIVAR)html_small_font_color(/CGIVAR)"><B>Telephone Number <FONT COLOR="(CGIVAR)html_notnull_font_color(/CGIVAR)"><B>(CGIVAR)html_notnull_character(/CGIVAR)</B></FONT></B><BR><BR></FONT>

<INPUT TYPE="TEXT" NAME="tracking_phone" SIZE="20" VALUE="(CGIVAR)fd_tracking_phone(/CGIVAR)"></TD>

to:

<TD VALIGN="TOP"><FONT FACE="(CGIVAR)html_small_font_face(/CGIVAR)" SIZE="(CGIVAR)html_small_font_size(/CGIVAR)" COLOR="(CGIVAR)html_small_font_color(/CGIVAR)"><B>Recipient<FONT COLOR="(CGIVAR)html_notnull_font_color(/CGIVAR)"><B>(CGIVAR)html_notnull_character(/CGIVAR)</B></FONT></B><BR><BR></FONT>

<SELECT NAME="recipient">
<OPTION VALUE="sales">Sales</OPTION>
<OPTION VALUE="accounts">Accounts</OPTION>
<OPTION VALUE="trade">Trade</OPTION>
</SELECT>
</TD>

Then, you will need to edit the file /cgi-bin/ccp51/library/modules/ste_mail.pl.  First, FTP the file down to your local machine, using ASCII transfer mode.  Make a copy and store it in a safe place, just in case.  Then, edit the file in a plain text editor and change:

#########
######### This routine sends contact messages.
#########

to:

#########
######### This routine sends contact messages.
#########

$fd_recipient = $q->param('recipient');

if ($fd_recipient eq "sales") {
  $destination_email = "sales\@yourdomain.com";
} elsif ($fd_recipient eq "accounts") {
  $destination_email = "accounts\@yourdomain.com";
} elsif ($fd_recipient eq "trade") {
  $destination_email = "trade\@yourdomain.com";
} else {
  $destination_email = $site_owner_email_address;
} ## end of if statement

Don't forget to fill in the actual email addresses involved and use the backslash before the @ sign in the addresses or it won't work.  Then, a little further down, look for the line:

&vars_mailer($site_owner_email_address,$fd_tracking_email,$subject,$mail_display);

Change the above line to:

&vars_mailer($destination_email,$fd_tracking_email,$subject,$mail_display);

Save the file and upload it back to the server (in ASCII mode still).  That should about do it.  You can add additional items to the dropdown if you'd like - you can see the pattern in the HTML in the element editted in the first step.  If you do that, you'll also need to add the corresponding additional lines to the if statement in ste_mail.pl - again, just follow the pattern that's there.  I gave this a run on my test site and it seemed to work fine.  But of course, give it a good test first and go back to your backups if something doesn't work right.

Rachael

I've just done the first part in 'HTML Elements' and selected the departments i want to use as below:

<TD VALIGN="TOP"><FONT FACE="(CGIVAR)html_small_font_face(/CGIVAR)" SIZE="(CGIVAR)html_small_font_size(/CGIVAR)" COLOR="(CGIVAR)html_small_font_color(/CGIVAR)"><B>Department<FONT COLOR="(CGIVAR)html_notnull_font_color(/CGIVAR)"><B>(CGIVAR)html_notnull_character(/CGIVAR)</B></FONT></B><BR><BR></FONT>

<SELECT NAME="recipient">
<OPTION VALUE="general">General Enquiries</OPTION>
<OPTION VALUE="accounts">Existing Customer</OPTION>
<OPTION VALUE="trade">Trade Enquiries</OPTION>
<OPTION VALUE="testimonials">Submit a Testimonial</OPTION>
<OPTION VALUE="link">Request a Link Exchange</OPTION>
</SELECT>
</TD>

I attempted to send the email (because i just want to use the same 'site_owner' email) and it comes back with:

You did not complete all required fields before clicking the Send button. Please try again.

What else do i need to change? I've noticed that the ste_mail.pl file already has this inserted:

#########
######### This routine sends contact messages.
#########

$fd_message = $q->param('message');

$subject = "";

Hi Rachael, thanks again...that appears to work as far as it processes the contact form and i receive the emails, but the next step is...

The email reads:

The following information was just submitted via the MyDomain.com Contact Form.

First Name: John
Last Name: Smith
Email Address: john.smith@whatever.com
Telephone Number:

message blah blah blah

but doesn't provide details of the department their enquiry is relevant to and still includes the space for a telephone number. How can i over come this?

Thanks again and again Rachael, that certainly did the trick. I had to amend the 'short names' for the departments to match the full desciptive names as the short is what was shown on the email, but thats all.

I was wondering though (not again!), is there a way of including an option for a subject in the contact form and that being added to the subject in the email too? If its a lot of coding, don't worry about it.

Thanks Rachael, i reckon your the most helpful person on this forum (no offense to any others that try!) and if your not already, ccp should be paying you a commission for clearly helping users get the most out of this tool, and in my case, purchase it in the first place after seeing some of your helpful threads/posts.

I'm going to search more of your threads now in cool mods, and see what else i can do hehe

rachaelseven,06/27/2006 07:39:43 AM wrote:

Sorry about that.  We need to make the phone number not a required field in ste_mail.pl - I forgot that I had done that some time in the past.  To do that, edit ste_mail.pl and find the line:

Code:

if ($fd_tracking_firstname eq "" || $fd_tracking_lastname eq "" || $fd_tracking_phone eq "" || $fd_tracking_email eq "" || $fd_message eq "") {

Change the above line to:

Code:

if ($fd_tracking_firstname eq "" || $fd_tracking_lastname eq "" || $fd_tracking_email eq "" || $fd_message eq "") {

Since you're sending all the mail to the site owner address, you don't need to do the rest of the mods in ste_mail.pl - this one should take care of it.  Sorry for the oversight.

Rachael

I made this change, removing the telephone number as a required field. CCP still will not accept the form unless I put something in there. I think I will just make the field hidden and put a dummy placeholder in as the default value.

Change this:

$fd_recipient = $q->param('recipient');

if ($fd_recipient = "General Enquiries") {
  $destination_email = "info\@satone.tv";
} elsif ($fd_recipient = "Existing Customer") {
  $destination_email = "info\@satone.tv";
} elsif ($fd_recipient = "Subscription Activation") {
  $destination_email = "support\@satone.tv";
} elsif ($fd_recipient = "Submit a Testimonial") {
  $destination_email = "testimonial\@satone.tv";
} else {
  $destination_email = $site_owner_email_address;
} ## end of if statement

To This:

$fd_recipient = $q->param('recipient');

if ($fd_recipient == "General Enquiries") {
  $destination_email = "info\@satone.tv";
} elsif ($fd_recipient == "Existing Customer") {
  $destination_email = "info\@satone.tv";
} elsif ($fd_recipient == "Subscription Activation") {
  $destination_email = "support\@satone.tv";
} elsif ($fd_recipient == "Submit a Testimonial") {
  $destination_email = "testimonial\@satone.tv";
} else {
  $destination_email = $site_owner_email_address;
} ## end of if statement


And you should be good to go. (The existing code is using assignment operators even for it's comparisons - which of course always evaluate to true).

Jinx - posted at the same time!  == or eq will both work as a comparison operator instead of an assignment operator, so either of the solutions just posted will fix the problem.  I've corrected the original post so it won't lead anyone else astray.

Ian,

Just went to your site to see the contact form

I think you need to make a white background default on your site - as i have mine in my browser, FireFox on blue.  so it looks bad on yours as my setting takes over.  I think!?!?

Hi,

Not the form background - its the website main background - it looks like you dont have one set so a users browser setting will be used -

in FF go to tools>options >general> select fonts and colours > then change your background colour - you will see what i mean -

Sorry if  i am not explaining this right, i am a bit tired ( also could be barking up the wrong tree)

Last edited by celdirect (01-27-2007 21:40:05)