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REWARD: Genuine $150 (£100) for information leading to the resolution of this one. I have seen a couple of posts around this, but nothing that offers a solution
I use both paypal and Protx Direct (credit card) for payment on my site. About twice a day (approx 5%) orders are left in the 'pending payment' status, when in actual fact they should be 'pending shipment' and the payment was successful. In cases where this has happened, customers reported the 'problem with your card' page being displayed.
I've ruled out performance as I have changed to a dedicated server and still get the problem (and have blinding CCP performance). I have ruled out it being external to my site, as I get the problem with Paypal and Protx.
I have not been able to fully reproduce the problem, but on occassions I have experienced quite long delays in the confirmation page displaying 20-25 seconds. I paid for some tracking code to be added which shows Protx responding in 3-4 seconds max. My server timeout is 60 seconds.
Has anyone the same problem and found a solution? is there a reason the confirmation page is delayed - file locking etc?
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