Kryptronic Software Support Forum

We've been working on this for over a month now. It's getting a bit frustrating to say the least. Cybersource tells us to find out from CCP, the CCP manuals don't help... and all the topics here on cybersource seem to have different problems or answers that don't work for us.

Here is the problem, like everyone else using BofA we migrated to Cybersource. We updated CCP, we did the migration (and in the meantime also added the 'one-click' order module).

We have several problems that seem intractable.

the CC order goes fine to cybersource and takes the order. Put the billing information in and click submit. That is when the problems begin and here they are:

1. if the CC information is accepted and correct, cybersource bills the CC and sends the info back to our site and CCP, BUT... instead of going to the acceptance page it goes to the "ste_order_faildata" page. Not good for the customer!! Temporarily we changed this to read "thank you for the order, we'll confirm soon" so as not to confuse them.. and

2. If the credit card is accepted, a confirmation email is sent from cybersource to us, but there is NO information about the order that allows us to figure out what the customer bought. Just a cybersource generated order number and price and card. Not the product, not the customer name, not the CCP order number.... AND...

3. the store does not update, no product inventory update, etc. AND if....

4. if the CC information is rejected, cybersource sends back to our site and CCP BUT it only says 'order denied' in the title of the browser and then ends up on the store home with no message.

on top of all this (and unrelated i think), we can't get it to go to our secure address. Even though both cybersource and our site is secure, the user still gets a message that they are going to an insecure site.