Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 07-01-2004 13:51:25

bonzer
Member
Registered: 01-14-2004
Posts: 8

Processing Error, Referring Url Not Valid

I have had two customers get this error after submitting their credit card details (using the Protx company). Their card has been processed ok but ClickCart won't recognize the response code referrer URL.

We cannot replicate the error when testing with genuine purchases, nor have we had similar problems with anyone else.

What could be causing this error for a couple of customers? We've even tried installing a firewall to make sure it's not them using a firewall but found a firewall that block referrer headers makes it impossible to even add an item to the shopping cart.

Co-incidently, both customers live in the same geographic area.

Offline

 

#2 07-02-2004 11:43:30

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19512
Website

Re: Processing Error, Referring Url Not Valid

Can you check your server access_log to see what URL was used for the referring URL at the time the orders were placed?


Nick Hendler

Offline

 

#3 07-02-2004 18:07:57

bonzer
Member
Registered: 01-14-2004
Posts: 8

Re: Processing Error, Referring Url Not Valid

Hi,

I looked at the logfile and the actual 'GET' request was made from  which is a domain owned by us that is hosted on the same server but not directly associated with the shopping cart store. All the purchases that went through without a problem show a '-' mark as the referrer.

I would have thought that the GET request should be made by our credit card processor?

Thanks,

Matthew

Offline

 

#4 07-16-2004 14:36:22

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19512
Website

Re: Processing Error, Referring Url Not Valid

Are there any links at all, or forms on  that point to the cart software?


Nick Hendler

Offline

 

#5 07-23-2004 12:04:29

bonzer
Member
Registered: 01-14-2004
Posts: 8

Re: Processing Error, Referring Url Not Valid

Yes, there is a banner that links to the cart software, normally directly to a product. The banner opens a new window though, not within a frame or anything.

Offline

 

#6 08-04-2004 10:53:54

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19512
Website

Re: Processing Error, Referring Url Not Valid

Is a portion of the processor's referring URL in the 'Referring URL Must Contain' field under Orders & Payment | Manage Payment Methods | Your Payment Method?


Nick Hendler

Offline

 

#7 08-06-2004 03:32:44

bonzer
Member
Registered: 01-14-2004
Posts: 8

Re: Processing Error, Referring Url Not Valid

Yes it is.

Offline

 

#8 08-26-2004 10:40:41

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19512
Website

Re: Processing Error, Referring Url Not Valid

You need to verify 100% what the referrer actually is and enter a portion of that URL into that field.  Your browser is passing something that doesn't match up with your current entry.


Nick Hendler

Offline

 

Board footer