Kryptronic Software Support Forum

Thanks for replying.

Tried what you suggested and re-uploaded all of the original ste_chkout_ element files but the same problem occurs.

What do you mean by server issue (time load)? Before posting here, I contacted our server and asked them if we have enough memory allocated to the site and they said yes. (they won't tell me how much we have). But I did tell them we need at least 20meg. 

Ok, just noticed another issue which is probably related in some fashion.

When viewing the online orders through the admin, after clicking update on one that I was testing earlier it too stops halfway down the page. It gets all the way to Card Start date and then has

Not Applicable <INPUT TYPE="HIDDEN" NAME

And then it stops

Definately something funky going on here. I will check the sendmail thing next that you suggested.

In Manage Online Orders, then when I click on Update is where the INPUT TYPE problem line is (remember this is version 5.0).
We also have the same problem when viewing the Printable Online Order invoice.

We are going to try and have the server revert back a couple of days and see if that works. We won't know until tomorrow if that works or not. If it doesn't. I've already downloaded all the files so will be ready for that step if it comes to it.

Thanks for your help!!

nav,06/16/2004 04:42:32 PM wrote:

It sounds like your server made a backup of their system lately and could of had encountered problems during the process. If you're saying that you never had this type of problem until today on this subject, I'd ask some questions to my hosting company about this.

I agree with Nav on this. It sounds like something got screwed up during some sort of server upgrade or something.  Most of the time when a store is working just fine for quite some time and then suddenly just stops working.... it goes back to a server screw up.  The problem is that usually the hosting company is not going to admit to making changes (because it can make them responsible.... and they hate taking responsibility) or they will tell you they made some upgrades and don't support any specific CGI software.  So either way... the client is usually the one that has to end up dealing with the issue and correcting it.

Well, tried the revert back a couple of days and that didn't work. We are still encountering the same problems. Also tried the step you mentioned earlier and re-uploaded all of the files but again that still didn't work. Checked the sendmail and it's pointing to the right place.

I'm in desperate need of how to figure this out. My next step is to upgrade to 5.1 (which we already purchased anyway but the client was happy with the way things are/were) to see if that helps any.

Any other suggestions?

It's weird though that the pages are just stopping half way, sure sounds like some sort of memory issue to me. But the server insists we have enough.

It's weird though that the pages are just stopping half way, sure sounds like some sort of memory issue to me. But the server insists we have enough.

I'm having some thoughts about this myself . . . your hosting service says the memory usage is good ? How about the CPU usage ? This could also be a problem.

Of course, they won't admit that either.

I just had an idea. How about posting adm_track_invdisp.txt file's content to see what might be missing ?

This way, the problem would be more easy to define and how bad it would be.

You can always visit Powweb's web site. They offer very good dealership accounts toward their users and good pricings with instant forum support.

Thanks for the suggestions. However they want to keep with the same hosting provider. So we are in the middle of switching it over from the shared hosting to a dedicated. Let's hope this solves all the problems. *crosses fingers*

Thanks for everyone's help in this.