You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.
can anyone advise why all attempts to checkout result in this "processing error":
i get this for all forms of payment
the form fields seem to be populated properly
the store is at
Offline
Yes, I already had this problem the first times myself.
Assuming your hosting service is using Win2k Server. Ask your ISP to put your folders permission to : POWER_USERS (which is equivalent to : 755 in linux) on your folders and also ask for permissions : Read/Write on your files (which is equivalent to : 644 - which is high enough in Win2k Server).
Althought, if your hosting service is using Linux, simply right-click on the cgi-bin folder in your FTP and set the CHMOD to : 755. Then, right-click on data and media folder, CHMOD it to : 777.
That will fix the problem.
Offline
i'm on linux and did the chmods you suggested but it did not fix the problem
drwxr-xr-x 6 545 1180 1024 Aug 4 2003 cgi-bin
drwxrwxrwx 9 545 1180 1024 Jun 17 2003 data
drwxrwxrwx 6 545 1180 1024 Jul 29 2003 media
any other suggetions?
perhaps some specific files/dirs under these?
(nothing under these directories is writeable by others,
so adding write permission to these directories would only affect new files)
Offline
Here's what I have.
There's three rows from the FTP for the cgi-bin folder.
First row - Owner :
Read
Write
Execute/List
Second row - Group :
Read
Execute/List
Third row - Public:
Read
Execute/List
--------------------------
For the data folder :
Checked them all.
--------------------------
On media folder :
Checked them all too.
Offline
hi nav,
that sounds like exactly what i have:
drwxr-xr-x 6 545 1180 1024 Aug 4 2003 cgi-bin
drwxrwxrwx 9 545 1180 1024 Jun 17 2003 data
drwxrwxrwx 6 545 1180 1024 Jul 29 2003 media
still not working, though
Offline
can someone please post or email me a list of permission settings?
if you are on a linux system:
cd $HOME
find ccp51 -print | xargs ls -l > out.txt
out.txt will contain a directory listing showing permissions for all files/dirs
it sounds like some permission problem, i will look through them manaully if i have to as i am stuck worthless now
thanks in advance
Offline
And there you go :
Click on the boxes until you see 755 then do the same on your FTP for your folders. As for your files, check on the boxes until you see 777.
Offline
i'm fluent with chmod, i'm trying to figure out what files or dirs need to be changed if this problem persists with the main directories set correctly:
drwxr-xr-x 6 545 1180 1024 Aug 4 2003 cgi-bin
drwxrwxrwx 9 545 1180 1024 Jun 17 2003 data
drwxrwxrwx 6 545 1180 1024 Jul 29 2003 media
clearly CCP does not require that ALL files under these directories be 777
(and in fact things will break if i change scripts to be 777),
so i was hoping to get a list of files and associated permissions
since i have not gotten any other clues about what to look for
so far all i have is a suggestion that some permission is wrong somewhere,
and since the main directory permissions appear to be set correctly
that suggests that perhaps some file under one of these directories may have incorrct permissions (kinda hard to believe since this was a tar-based install)
Offline
Cgi-bin : -rwxr-xr-x
Data : -rwxrwxrwx
Media : -rwxrwxrwx
Offline
i have the permissions set correctly for the main directories, i was asking someone to give me a list of the underlying files/dirs and their associated persmissions
the easiest way to do this is
cd $HOME; find ccp51 -print | xargs ls -l > out.txt
out.txt will contain a directory listing showing permissions for all files/dirs in subdirectories
Offline
Good to know. Althought, I cannot find any documentations from Google that explains this type of procedure. If you have a link, for future reference, that would help a lot.
Offline
telnet yourdomain.com
then login and run the command above
Offline
I should of asked for IIS or Apache configurations since I'm not very familiar with Telnet. Do you have alternative functions this forum could use for future reference ?
Offline
some ftp programs support recursive listings (such as or you could install various scripts that display such info
(see for a great collection of mostly free tools)
telnet is the simplest way:
start - run - telnet yourdomain.com
run the command and you can fetch the output file via ftp
Offline
Thanks for the URL but these are just theories. Do you have any technical ones ?
Also, there's an error on your first URL link.
Offline
not sure what you mean by "theories" - shell commands such as mentioned have been in use a ling time
the forum included the parenthesis in the URL,
the correct url is
although i might have been thinking of another of their products
Offline
What I means is there are no technical commands showed about how to set the folders permissions from IIS or Apache Servers (also for Linux ISPs - that could be useful).
Do you know any URLs that explains - in technical ways on how to set each types of permissions ?
Offline
you use chmod
you posted a link above with a chmod tutorial,
from telnet you just enter the numeric equivalent
chmod 755 cgi-bin
chmod 777 data
Offline
The link I posted above is for the customers side. Do you know any technical URLs for ' server side ' ?
Offline
there's no difference for 'server side' for the linux/apache systems i use
i have no experience with iis
Offline
Ok, thanks.
Offline
THE SOLUTION - After enhaustive investigation the problem turned out to have been introduced by my FTP program. I had fetched the CCP tables from my website so that I could do some global replacements quickly on my PC, then copied them back to the site. Well WS_FTP interpreted .CSV files as data files that should be uploaded in BINARY mode (not ASCII mode).
Apparently that had an adverse effect on some table(s) needed to checkout (but not on any of the other tables!?)
Refetching the tables and reuploading them in ASCII mode fixed the problem.
Offline
Well WS_FTP interpreted .CSV files as data files that should be uploaded in BINARY mode (not ASCII mode).
If you use LeapFTP, no binary or ASCII has to be configured. All file structrures are automaticly detected.
Offline