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I'm actually waiting for his response regarding the tracking display. However, I do think that this could be a CPAN::MD5 issue since most servers doesn't have this listed.
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Understood.
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The Trouble Ticket you entered into the Members Section of EV1Servers.net
has been modified. The following notes have been made to your ticket.
------------------------
Dear Customer,
I have taken actions to ensure that the DBI modules are working
correctly. If you are still having issues, please let us know.
Thank you for choosing EV1 Servers!!!
------------------------
You may log into the Members Section and view the Status of the Ticket.
Thank you for Choosing EV1Servers.net
support@ev1servers.net
Oh Yeah, I love these guys ;-)
by the way,Nothing has changed
jjt
Heres the whole conversation. did I ask Wrong???
Closed 5/17/04 - 3:04:07 PM
Resolved: No
Category: Applications Not Responding
Problem Description: 5/17/04 3:04:07 PM
I have a shopping cart which for some reason no longer allows me to see my products, on-line orders, etc from the "ADMIN PANEL". The orders are coming through fine, and I can see my products on line, its just trying to view them from my panel isnt working now for a few weeks. My technicians say it looks as if a DBI module may have been reset "I wouldn't be suprised if the host did something to the Perl DBI module. The calls to DBI in admin are different from the frontent as it uses hashes instead of arrays.
Speak with your host about a possible DBI Perl module upgrade (that they did recently) and ask them to re-install that module. I think that's the source of the issue." END QUOTE
Could you look into this for us? Thanks in Advance
John Timms
Resolution Description:
5/17/04 4:38:29 PM
WebTech
Dear Customer,
I have taken actions to ensure that the DBI modules are working correctly. If you are still having issues, please let us know.
Thank you for choosing EV1 Servers!!!
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Yep, definitely DB| module after all.
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Thank You for your patience and HELP. Ill let you know when I have the PowWeb hosting :-)
jjt
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Since your server has responded to your support ticket, I'd wait a day or two until they respond officialy. Then, if you still haven't got an answer from your actual service, I'd change hosting service.
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Scoutch
Still havent changed isp. Do you want to take a peek at the admin panel?
Under Manage on line orders. Still not reading orders except for the email notifications I get. Thank God.
John
Hey............what happened? He's banned? Whaz Up?
Im still tring to solve my "problemo"
JT
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jjt123-
Scoutch has been banned from this forum - I'll be glad to help, though. Do a search on the forum for 'PurePerl' and 'Pure Perl'. These should return references to similar problems which were corrected by editing a couple of lines in initialize.pl to force the use of the PurePerl version of DBI shipped with CCP.
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Nick,
I tried that with no difference. Can I email you ?
Jt
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If I look at products in the admin panel I get this:
"Currently displaying items 1 to 0 of 12"
Which shows "nothing"
I get the same if I look at the orders. Or anything , catagories etc.
So basically I can not "see" anything
I do have a back up from a few months ago. Which file should I try restoring?
Jt
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Are there any errors or warnings in your server log file?
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I replaced the complete data folder and this restored "readability" to every sector. Unfortunately it was and old folder and consequently I have to go in and correct some/ alot of stuff. However: the lesson is obvious that it wasn't a web hosting issue. Any thoughts? ;-)
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IN THE HOPES OF NOT SOUNDING TOO "STUPID", WHAT DO YO MEAN BY " IT MAY HAVE BEEN A "HACK" TO THE FILE THAT I MAY HAVE DONE? ANSWER ONLY IF YOU HAVE TIME.
THANK YOU
JJT
IF "HACK" MEANS A PURPOSEFUL CHANGE TO THE FILE THEN I UNDERSTAND.
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