Kryptronic Software Support Forum

there is no entry in my server log about it. I even tested it by going to a bad url in one screen, then submitting the form in another and getting the error, and going to another bad url just so I could pinpoint exactly the errors and there was nothing but the two 404 errors.
I'm going to install the same cart on a different server with a different ssl setup and see if I get the same error or not.

All I get is the error page and then it's all ok aftre that.

I'll post back in a bit and let the forum know how installing it on a different set up went.
Thanks

Dan

After days of intense work here's what I'be founf regarding this problem :

Both version 4 and 5 had this problem :

I double checked all dns / apache http.conf settings. All good.

I installed ccp5 on a completely different server and got the same error.

Both servers had different ssl software one was mod_ssl and the other was Raven I beleive.

I installed a non ccp script to post a form to on both servers.

Both of those scripts had the same problem : namely intermitten seemingly random 'page can't be displayed/dns error' pages when trying to post form data.

That, to me rules out ccp causing the problem, also the servers because they both had it happening.

So I did a little research and guess what? Some versions of IE have a hard time handling form posts in https!

Here's a note form Microsoft themselves about it :
http://support.microsoft.com/default.as … us;Q247367

there were plenty of other posts as well about it. Doesn't seem to happen with the netscape I tied and different version of IE experienced it more often than others.

If only Microsoft stuff actually worked then maybe we'd have something!

Thanks for all of your help and I hope this will help someone else.

BTW what I did to aid customers is put a message in red right above the submit button explaining that some browsers have trouble posting forms in https so they may have to hit refresh, I also changed the methoid from POST to GET on the credit card form. That way if they get the error they can push refresh (instead of having to press back and resubmit, I know it's no big deal but shoppers don't want to have to mess with stuff like that and they shouldn't have to ) and it will send them off. Otherwise if they push refresh when they get that error it may( And did for us on our tests ) send them back to the homepage!

Everyone have a good one!

Dan

Actually, I am using MacOS X with Safari 1.2.1 and experiencing the same problem. Refreshing seems to fix the problem, but is very disconcerning. Anyone have ideas to kill this problem?

Moot

Is this on all CCP installs, or just on certain servers?  We need to narrow down whether it's a server, browser or software issue before we can figure out how to correct it.