Kryptronic Software Support Forum

Is there a way to reinstall the software onto the new host and reutilize the files in /media and /cgi-bin? I moved those files, but couldn't get to the actual application files down in the root of the server. (Does this mean I have to repurchase CCP? and if so; can it "import" the existing categories/products that I've created in the past?

Q.1 : Before answering that question, it'd be safe to ask if your new host operates from Linux OS or Windows Server OS first.

I have clients beating me over the head that everything "ccp" is down. Is there a "fast" way to reimplement given the scenario presented in Question No. 1?

Q.2 : Q.1 would need to be answered first.

I'd be happy to pay someone to do the install work if they can guarantee that they'd recover the existing data/products/etc.

Is it a US or UK version actually ?

That pretty much explains in details your Q.1.

Now,

The hosting company is HiVelocity.com and we had an English version of CCP 5.0 running on a Windows box on the OLD server. The new server is also Windows and I've moved over the "local" CCP-related files to this box (/cgi-bin, and /media files). Not sure if it's "shared" or "dedicated" enviro, but I have all necessary FTP access into the box... (not root however, which is why I thought it'd be easier to get someone else to do this install that has done it on remote hosts such as HiVelocity.net/com)

Q.1 : You'd need, either way, to ask your ISP to set your cgi-bin, data and media folders permissions to : Power Users setting from his IIS (or Apache) settings.

In details, the customer cannot just create a cgi-bin folder and set his own permissions settings (especially in windows). Also, since your service is based on WinOS, you cannot set permissions to data and media yourself neither. You'd need to be at least on a linux server to do so. Otherwise, it is still a server restriction under Windows Server.

My client needs to access the ADMIN login to retrieve user info. I use CCP as an online registration center in this instance, and she needs to find our who's registered for the event(s) up to our crash. Is there a way to access the data other than through //domain.com/cgi-bin/cp-admin.pl ?

The answer would not be in cp-admin.pl but in /data/tables/settings.csv file for personal user based information which can be retrieved by FTP (or web panel). However, I'd recommend you rename your data folder to another name folder for your safety. Then, you could edit the data folder's initial under : cp-admin.cgi and cp-app.cgi files.

Isn't there an issue with moving software from one location/host to another?

The only issue you would have would be to re-fill the registration form once all your files will be moved to the new server (and this is normal procedure).