Kryptronic Software Support Forum
You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.
#1 08-15-2002 09:29:13
- Yohanne
- Member
- Registered: 07-03-2002
- Posts: 14
Viewing Historical Orders
When I go into "Tracking and Statistics" and then select "Click Here for a Listing of all Orders", I only see orders dated in the current month (for both "Completed" and "Not Completed").
I want to see orders from last month, the month before, etc.
Where did they go? How can I retrieve them?
Offline
#3 08-15-2002 09:44:08
- Yohanne
- Member
- Registered: 07-03-2002
- Posts: 14
Re: Viewing Historical Orders
I will check on that and reply. I would like to upgrade. I noticed that the upgrade purchase screen on your web site prompts for the original license number. I received that by e-mail way back when, but now I cannot locate it. Can I find it in the data folder for the CCP installation somewhere?
Thanks
Offline
#4 08-15-2002 09:50:24
- Yohanne
- Member
- Registered: 07-03-2002
- Posts: 14
Re: Viewing Historical Orders
You asked "What is your program setting set at for deleting old orders?". Since you asked specifically about the "program" setting, I went to "Program Settings", then "Edit Program Settings" in the Admin system.
Then, I looked for an option pertaining to deleting old orders. I did not find an option that appeared to be exactly what I was looking for, but I found the following:
Time Period To Hold Orders (Not Completed): Three Months
Time Period To Hold Orders (Completed): One Year
Time Period To Hold User Carts: Three Months
Time Period To Hold User Forms (Not Completed): One Day
Assuming CCP deleted some orders that I did not wish to be deleted, what are my options for recovering the deleted orders?
Offline
#6 08-15-2002 10:25:26
- Yohanne
- Member
- Registered: 07-03-2002
- Posts: 14
Re: Viewing Historical Orders
Strangely enough, the one order we are trying to track is skipped in the order numbering sequence in the e-mail trail. I have e-mail versions of every other order in the general number range; but not this particular one.
Offline