Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 08-15-2002 05:54:28

Guest
Guest

This transaction cannot be accepted for processing

Hi,

We're getting this message when trying to connect with Planet Payment, https://secure.planetpayment.com/gateway/transact.dll.

This transaction cannot be accepted for processing

Can you help?

Thanks in advance.

 

#2 08-15-2002 06:13:15

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: This transaction cannot be accepted for processing

Did you enter in your username in the Form Content section of the Planet Payment setup?


Nick Hendler

Offline

 

#3 08-15-2002 06:21:29

Guest
Guest

Re: This transaction cannot be accepted for processing

yes, in the NAME="x_login" value

how should be the Automated Direct Connect (ADC) Settings?

 

#4 08-15-2002 06:26:25

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: This transaction cannot be accepted for processing

In the VALUE, not the NAME, right?  Check out the updated HTML version of our manual for the ADC settings.  I think you're right - that's probably the issue:

http://www.clickcartpro.com/app/cgi-bin … al_instpay


Nick Hendler

Offline

 

#5 08-15-2002 06:31:58

Guest
Guest

Re: This transaction cannot be accepted for processing

Yes, in the value.

we've followed the manual exactly.  we wonder about the ADC Direct Response Settings in Automated Direct Connect Settings section?

another point is that we don't see the hidden fields when submitting the form to the gateway.

 

#6 08-15-2002 06:58:27

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: This transaction cannot be accepted for processing

Sorry - I posted the wrong link.  Try:

http://www.clickcartpro.com/app/cgi-bin … ual_ordmth

ADC info was just updated two days ago in it.


Nick Hendler

Offline

 

#7 08-15-2002 08:59:33

Guest
Guest

Re: This transaction cannot be accepted for processing

yes, everything is correct based on your manual, any other suggestion?

 

#8 08-15-2002 09:07:43

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: This transaction cannot be accepted for processing

Send your FTP info and Planet Payment login info to ec@kryptronic.com and we'll take a look.  Maybe there's something awry in the Planet Payment setup.  We'll know for sure if you send that info over and can include a fix in the update to CCP5 later today if we find something.


Nick Hendler

Offline

 

#9 08-16-2002 06:31:43

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: This transaction cannot be accepted for processing

I think the issue with your setup is the URL being used for PlanetPayment in the form content section of the gateway setup. Right now it reads:

https://secure.authorize.net/gateway/transact.dll

But it should read:

https://secure.planetpayment.com/gateway/transact.dll

It looks also like you deleted the username and perhaps some other info from that section.  You should really visit our demo and copy out of there the correct content for that section and only update the your_username value in it.


Nick Hendler

Offline

 

Board footer