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#1 07-01-2024 16:08:04

antsevo
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From: Surrey, UK
Registered: 02-08-2005
Posts: 604
Website

Paypal API Payment Error

Just received an order with Response Code: 5650
I check the PayPal developer site for the error log and the error that cam up was:

API detail view
App    MyApp_Kryptronic_Inc    Manage App
Date and time   
01/07/2024, 21:53
Request path    /v2/checkout/orders/7DD23064DA4823454/confirm-payment-source
Status   
422
Debug ID    f265275900c69
Issue    VALIDATION_ERROR
Description    The requested action could not be performed, semantically incorrect, or failed business validation.
Resource ID    7DD23064DA4823454


When searching this up on the Paypal Developer API reference it says this:

Save order
Error    Description    Issue
UNPROCESSABLE_ENTITY    The requested action could not be performed, semantically incorrect, or failed business validation.    ORDER_CANNOT_BE_SAVED: The option to save an order is only available if the `intent` is AUTHORIZE and `processing_instruction` uses one of the `ORDER_SAVED` options. For example, `intent`=AUTHORIZE, `processing_instruction`=ORDER_SAVED_EXPLICITLY. Please change the intent and/or processing_instruction` and try again. SAVE_ORDER_NOT_SUPPORTED: The API caller account is setup in a way that does not allow it to be used for saving the order. This functionality is not available for PayPal Complete Payments Platform for Platforms & Marketplaces.




Looking deeper into this, I think its not an error with the cart system, but could be this:

this error is usually caused when users don't respond to PayPal's email to verify their identity! PayPal sends emails occasionally to verify your identity, which some of us might've mark them as spam perviously! And when you don't respond and verify your identity they limit your account and then you get this error:

But would like to have confirmation please (and the order automatically printed out as though it was a successful order)

Last edited by antsevo (07-01-2024 16:12:23)


Anthony - Manufacturers of Personalised and Celebrity Face Masks

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#2 07-02-2024 10:18:23

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19818
Website

Re: Paypal API Payment Error

The issue appears to be account related, and specific to processing the type of transaction that was attempted.  I'd contact PayPal support about this with all the same info you provided here (excellent, by the way).  The thing that concerns me (and makes me think it's related to your account) is this little bit:

"The API caller account is setup in a way that does not allow it to be used for saving the order. This functionality is not available for PayPal Complete Payments Platform for Platforms & Marketplaces."


Nick Hendler

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