Kryptronic Software Support Forum

NOTE: This post was created on 2022-02-06 on the Kryptronic eCommerce Community facebook page, which has been replaced with this forum.  All facebook support content was migrated into this forum in April 2024.

Graham:

A customer from Spain has ordered some goods from us (we're in the UK and non-VAT registered), but, for some reason, following the latest update, K9 is trying to add VAT at various different rates to their order.

How do we stop this happening so they just get charged the regular prices?

We haven't changed any of the settings since we updated from 9.0.3

* * * * *
The Active Tax system is set to Standard
No countries are set to Taxable
VAT System: Catalog Price Tax Entry is set to "Catalogue prices include tax"
VAT System: European Union Micro-Business Status is False
VAT System: Pricing Tax Display is "Display catalogue prices included tax"
Standard Tax System: Tax Nexus Status is False
Standard Tax System: Taxable States and Provinces - None selected
VAT System: Display Zero Tax - False
VAT System: Home Country - United Kingdom
VAT System: Validate Tax Exemption Numbers - True

* * * * *

Kryptronic:

There was an overhaul of VAT changes due to the new rules that came into effect in 2021. Those updates came in version 9.1.0. I see that you are currently on 9.2.0 so you have new tax settings to go through. Here is what changed in relation to VAT and where the new VAT info is located:

UK/EU VAT and GDPR

The European Union VAT tax system was removed in favor of a Regional VAT system which can now be used by businesses in the EU or UK. The new Regional VAT system is fully Brexit-compliant, and implements all current VAT rules on a regional basis – using UK and/or EU rules. System / Component / Settings / Tax Settings was streamlined, and new settings were added.

Currency conversion information is now updated automatically, once a day using rates published for EUR conversion by Europa. These rates are converted to the system base currency then conversion rates are updated for all supported currencies. With this automated, the system is capable of calculating accurate realtime conversions for items like calculating export thresholds set in another currency.

GDPR: Removed the Cookie Info skin widget, and added a new Cookie Info Banner function. You can control the Cookie Info Banner status, and the displayed content in the banner using System / Component / Settings / Privacy Settings.

Exports from foreign locations to the UK and EU now support proper VAT estimates, and VAT calculations. System / Component / Settings / Taxes: Exports was added to fine-tuned control over exports to these regions. Adjust thresholds (by default set to match UK and EU regulations) and actions (charge VAT, estimate VAT, do nothing, block transaction) for cases over and under thresholds.

VAT tax registration numbers are now validated in Checkout against the proper UK or EU validation system, depending on the source/location of VAT tax registration number.

Modified VAT logic in checkout to better handle (rare) cases where VAT is included in item prices and rounding results in a 0.01 price mismatch between the shopping cart and checkout.

Tax registration numbers for VAT regions (UK and EU) are now managed using System / Component / Settings / Taxes: Registration Numbers, which allows input of tax registration numbers for the UK, EU OSS/IOSS, and all EU countries. These registration numbers are automatically displayed on all order summaries and invoices as well as the company information page, if entered.

Tax display language is now managed using System / Component / Settings / Taxes: Display Language, which now provides control over Standard tax system display language as well as Regional VAT tax system display language.

Order summaries and invoices were updated to make use of new tax display language changes, and an estimated tax display was added for VAT estimates on exports to the UK and EU (Delivery Duties Unpaid). VAT Summaries may be displayed as, well as VAT Estimates, depending on the type of taxes applicable to the order.

GDPR: Create Account, Guest Checkout and Contact forms were modified to use a new Terms and Conditions agreement field. The field description can be changed by updating the Terms and Conditions Description Override setting located under System / Component / Settings / Privacy Settings.

The abbreviation for UK – Northern Ireland was changed from GB to XI.