Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 11-21-2002 01:46:29

Guest
Guest

https dns error huge problem

Hello,
Here is my setup.
I have it set to email payment info.
I have it set the use ssl, https:www.domain.com...

Here is what happens :

1) customer starts checking out...
2) at https page they put in their credit card number
3) when they press submit the first time they get a "page can't be displayed/dns" error
if you push refresh or back and then re submit it goes through no problem and it will go through fine everytime after that

I changed the method from post to get to see if that would help anything and the url that gets the "page can't be displayed/dns" error is the exact same as the url that works after you get the dns error once.

Obviously that is bad since it may tend to scare off customers and its bad because I have this set up for a very good customer and they aren't real happy about it.

Any help at all as to what may be causing that would be very much appreciated.

Thanks

Dan

 

#2 11-21-2002 21:30:26

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19509
Website

Re: https dns error huge problem

The problem has to do with using cgi-lib.pl to parse form data and apache's SSL server.  In version 5 we moved to using CGI.pm for form input, which has completely resolved the issue.  I suggest an upgrade to version 5 to fix.

___________________________

Nick Hendler
Webmaster, Kryptronic, Inc.


Nick Hendler

Offline

 

Board footer