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#1 11-09-2021 10:08:43

west4
Member
From: UK
Registered: 04-16-2008
Posts: 642
Website

View customers password in backend

Hi,

How can we setup a way to view the customers account password and possibly change it?
For phone support we need to tell them their password.
As they phone up not knowing their user email or password from one order to another and we need to keep their account active for them.

Cheers,
Bruce.


I'd rather have a full bottle in front of me, than a full frontal labotomy.

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#2 11-09-2021 10:13:21

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19738
Website

Re: View customers password in backend

You can't view a customer's password.  It's hashed and unreadable.  You can change it for them by using System / User Accounts / User Accounts to locate the account and update the password.


Nick Hendler

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#3 11-09-2021 10:51:31

west4
Member
From: UK
Registered: 04-16-2008
Posts: 642
Website

Re: View customers password in backend

Oh, so I just over type the password and save and it will be changed?

Cheers,
Bruce.


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#4 11-09-2021 13:22:14

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19738
Website

Re: View customers password in backend

west4 wrote:

Oh, so I just over type the password and save and it will be changed?

Correct.


Nick Hendler

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