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#1 08-10-2021 13:26:53

Cww2
Member
Registered: 08-15-2008
Posts: 127

eBay token

genrated a token today as I am finally getting this set up and am getting this error
An error was encountered while making a remote URL connection. The error returned is: Validation of the authentication token in API request failed. (931)
Any ideas?

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#2 08-11-2021 08:36:05

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19717
Website

Re: eBay token

Perhaps the token is invalid/expired.  Or perhaps you copied/pasted some leading/trailing spaces in the the token when you added it to the eBay Extension Module settings.


Nick Hendler

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#3 08-11-2021 08:42:57

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: eBay token

no on either. Checked & re-checked, generated that morning

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#4 08-13-2021 09:12:26

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19717
Website

Re: eBay token

Deactivate the connection, then reactivate it using known good info.


Nick Hendler

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#5 08-15-2021 20:30:39

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: eBay token

what does that mean, reapply for new keys?

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#6 08-15-2021 20:32:51

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: eBay token

I have input both the sandbox & production keys, same error

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#7 08-16-2021 08:21:06

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19717
Website

Re: eBay token

Open a support ticket on this.  It's a simple process - enter the right info and it will connect.  If you say you're entering the right info, I can't really think of anything else that could be wrong.  We'll need to look closer and run some tests.


Nick Hendler

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#8 08-16-2021 12:23:01

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: eBay token

okay

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