Kryptronic Software Support Forum

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#1 08-19-2020 13:47:09

roxie
Member
From: Central Oregon
Registered: 11-17-2003
Posts: 71
Website

edit order items after paid

How would I go about editing a customer order after it's marked for ready to ship?
Client placed order for 4 items, but would now like to replace one item - same price, size, etc, just basically different color.

I didn't see any place to actually edit the items in an order.

Thank you,

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#2 08-21-2020 07:37:49

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19546
Website

Re: edit order items after paid

If you have the point of sale extension module you can modify the order in the POS prior to any items being shipped.


Nick Hendler

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#3 08-25-2020 05:08:09

nigel
Member
From: Peterborough, UK
Registered: 04-27-2008
Posts: 402
Website

Re: edit order items after paid

How do I purchase/install the point of sale extension module? I can't find it on the Kryptronic website.

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#4 08-26-2020 12:35:31

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19546
Website

Re: edit order items after paid

Just contact the custom shop.  We can get you a price, a link to order and add it to your license:

https://kryptronic.com/Form/TECHTICKET


Nick Hendler

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