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A customer has reported that the "Your Total" price update icon just spins and spins and he was unable to proceed through the checkout process on his Mac using iOS 10.15.1 computer.
Please can you advise as we have no access to any Macs here.
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Do you want to send me your web address via a forum private message and I will test your site.
I use masOS 10.15.3 which is the latest and greatest mac software, and I don't have any issues with my site but I may not be using the price update js
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Customer way trying to order the top item in the table at https://quasarelectronics.co.uk/Item/sm … -generator
Last edited by sdn (02-25-2020 09:07:44)
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works perfect for me using latest macos
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I am using latest version of MacOS on a 2017 Macbook pro had no issues on the following browsers Safari, Chrome, and Firefox. Entered quantity and the Total price Updated accrdingly.
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OK thanks for testing. Will have to mark that one as an unknown error.
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Had another two customers report the same problem. One earlier today and another one yesterday. Both B2B customers. One using MS Edge and the other Chrome and then he tried Edge while talking to us. Same issue of the spinning icon and not adding items to the cart. Both orders were processed over the phone but many will just go elsewhere.
What sort of problem would cause this issue?
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A spinner revolving means that an Ajax call has gone off to the software and either never came back or was blocked on the way out. I see this in your response headers and wonder if it's maybe an issue for touchy browsers:
strict-transport-security: max-age=31536000; includeSubDomains; preload
Looks fine to me, though. Do these same customers have issues on other pages?
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I got to the bottom of it now. Somehow, the redirect to remove www had been removed from htaccess. With www in the url the spinner keeps on spinning...
Do you know why that happens when HSTS is preloaded for both www and non-www versions of our site?
If cPanel is going to randomly remove it from htaccess, is there a way to get K9 to ensure only non-www urls are served?
Last edited by sdn (02-25-2020 09:13:40)
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