Kryptronic Software Support Forum

zanart · 07-17-2019 06:34:43

Hi Nick

Is the importer only intended to work when both databases are hosted on the same server?

I get an error on step 1 as I cannot connect to the config.php on the old server.

The following errors were encountered while attempting to process your request: 1. The directory path for the public config.php used by your software installation is incorrect. The path specified does not exist. 2. The directory path for the public config.php used by your software installation is incorrect. The file referenced is invalid. 3. The directory path for the public config.php used by your software installation is incorrect. The file referenced points to an incomplete installation. 4. The directory path for the public config.php used by your software installation is incorrect. The file referenced refers to invalid database connection information.

Importer always worked well when test site was on same server, but now I have moved test site to new server I can't import orders, etc.

Easily resolved, but it is a lot of extra hassle so wondered why it didn't work.

webmaster · 07-17-2019 07:57:28

You don't technically need the database on the same server. What you need is the public and private install directories with the configuration files updated with the correct server paths and the ability to access the database from that server (whether or not it's on that server). So if you install the public and private directories somewhere, update the server paths, and update the db access info in those files, you will be able to run the importer and pull data/media by pointing to your public config file location for the old software.

zanart · 07-17-2019 07:58:48

Got it.
Thanks.

Kryptronic Software Support Forum

#1 07-17-2019 06:34:43

Importer question

#2 07-17-2019 07:57:28

Re: Importer question

#3 07-17-2019 07:58:48

Re: Importer question

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