Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 06-12-2019 09:49:43

CrownRoyal
Member
Registered: 01-10-2009
Posts: 698

phone number required, customers are not always providing

Hi,

What's the solution to getting customer's to provide their phone number when creating an order?

Offline

 

#2 06-13-2019 13:16:49

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19312
Website

Re: phone number required, customers are not always providing

If the phone number they provide with their billing information is not sufficient, you can add a custom checkout field to collect an additional phone number by using Store / Commerce / Checkout Form Fields.  Please be aware that in one of the upcoming updates for K9 we are adding a delivery address phone number to the address book which will be collected at checkout.


Nick Hendler

Offline

 

#3 06-13-2019 14:30:27

CrownRoyal
Member
Registered: 01-10-2009
Posts: 698

Re: phone number required, customers are not always providing

There's a field already present, but people are choosing to not fill it out, or provide all zeros

Offline

 

#4 06-14-2019 06:31:53

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19312
Website

Re: phone number required, customers are not always providing

You can make it a required field.


Nick Hendler

Offline

 

Board footer