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Hi,
What's the solution to getting customer's to provide their phone number when creating an order?
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If the phone number they provide with their billing information is not sufficient, you can add a custom checkout field to collect an additional phone number by using Store / Commerce / Checkout Form Fields. Please be aware that in one of the upcoming updates for K9 we are adding a delivery address phone number to the address book which will be collected at checkout.
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There's a field already present, but people are choosing to not fill it out, or provide all zeros
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