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#1 02-07-2019 11:07:33
Loyalty Points Questions
Good Morning,
I have a few questions on loyalty points.
1) Can we confirm that they're added AFTER an order is completed? I have an order that's been shipped, but the points weren't added to the user's account.
2) Can we confirm there's no way for an admin to edit the number of loyalty points via the UI (it would have to be done on the db side)? Reason I ask is we have a client that wants to allow the use of points if a client calls them and places an order over the phone, but they have no way to subtract the points.
Thanks!
-James Garrett
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#2 02-08-2019 08:30:39
Re: Loyalty Points Questions
1. They're added when the order is completed.
2. They cannot be edited using System / User Accounts / User Accounts.
Reasons why points wouldn't be earned: Items returned get points returned, order not complete, customer does not have account (or didn't at time of order), order canceled - probably quite a few more.
Nick Hendler
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#3 02-12-2019 09:53:28
Re: Loyalty Points Questions
webmaster wrote:
1. They're added when the order is completed.
2. They cannot be edited using System / User Accounts / User Accounts.
Reasons why points wouldn't be earned: Items returned get points returned, order not complete, customer does not have account (or didn't at time of order), order canceled - probably quite a few more.
Is there anything that could break if we wrote a database script to update user account points?
-James Garrett
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#5 02-14-2019 10:31:19
- zanart
- Member
- From: bedford
- Registered: 04-02-2008
- Posts: 1706
Re: Loyalty Points Questions
Can't you just change the core_users.loyaltypoints cupddisplaytype setting to TEXTBOX-REG in core_columndefs.
This just changes the loyalty point field in the backend user account display to a textbox which you can then update.
Rob
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#6 02-15-2019 08:22:34
Re: Loyalty Points Questions
Can't you just change the core_users.loyaltypoints cupddisplaytype setting to TEXTBOX-REG in core_columndefs.
This just changes the loyalty point field in the backend user account display to a textbox which you can then update.
Yes, you could do that as well. The field is display-only as a default basically so staff can't arbitrarily add points for customers/friends.
Nick Hendler
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