Kryptronic Software Support Forum

There's a redirect issue.  You need to contact your host to resolve.  If they are not responsive, submit a support ticket with us and we can move your site to Kryptronic Managed Hosting and fix it.

https://kryptronic.com/Form/TECHTICKET

If I were debugging, I'd look at a possible .htaccess file issue (bad rewrite, bad redirect) or a DNS-based redirect issue.  The webserver could be malfunctioning, but the host ruled out issues with the server - so that leaves configuration.

If it just stopped working, then a resinstall won't do anything.  A reinstall would fix something you broke/changed in the software (but you say you didn't do anything).  Submit a support ticket here and we can help:

https://kryptronic.com/Form/TECHTICKET

Hi Nick,
Further update, the host has fixed it but does have a question, see his response below;

I believe I have located the cause of the redirects a code in your hteccess file:

<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^([0-9a-zA-Z]+)$ /Webdirect.php?link=$1 [L]
</IfModule>

I have now removed this from your .htaccess file and the pages appear to be working properly after I have cleared my cache and cookies.

It appears that the redirects were connected with those two files the my colleague pointed out   "e2.php" and "Webdirect.php" if the providers of the application don't recognize those two files and the site doesn't need them I would recommend deleting them.

If the pages are still not loading properly on your end please clear your local dns and browser cache and try again after.

Thanks Nick,
That was my concern too.
Many thanks for your help