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#1 10-11-2018 02:03:37

kpryan
Member
Registered: 02-07-2005
Posts: 69

WorldPay not appearing as a customer payment option

The store was updated to https, but I am not sure this has anything to do with the problem. The WorldPay payment gateway is set to true/active but does not appear as an option at checkout. I thought this indicated a problem with the PHP code in the form but the code seems OK.

The WorldPay entry in the ecom_gateway table looks OK.

What do I do or check next? Is it a full (re)install?

Regards,

Kevin

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#2 10-11-2018 02:28:01

zanart
Member
From: bedford
Registered: 04-02-2008
Posts: 1706

Re: WorldPay not appearing as a customer payment option

Have you emptied cart and refreshed cookies?
Not sure if the gateways are stored when the cart is first created(as shipping options are)

Rob

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#3 10-11-2018 07:13:36

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: WorldPay not appearing as a customer payment option

A gateway not showing up usually means it's turned off.  If it's on and not showing up, you may want to open a support ticket with us to address the issue:

https://kryptronic.com/Form/TECHTICKET

Nick Hendler

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