Kryptronic Software Support Forum

I get the error that not all fields are complete, and it clears the credit card expire year field.
I've made no changes to any of the forms.
I am using PayPal (Payflow Pro) so they can directly enter their CC info.

Yes it does.  The month and other fields return/repopulate correctly, just not the year when the error message appears.

Glad you figured it out.  Just realized you're in Reading.  Howdy neighbor.

I am having this issue as well while trying to set up PayPal Payflow in CCP8 (Version 8.0.9).  PayPal integration team spent several hours trying help us figure it out but the documentation didn't help him much.  Each time we try a test order it comes back with the message "You did not complete all of the required fields before submitting information. Please try again." The only field we see that is changed is the "year" drop-down selection clears out each time.  The integration tech says the request isn't hitting their servers.  We followed the integration setup although the tech wondered if we were missing something since the documentation shows "Payflow Link" and what we are attempting to setup is "Payflow Pro" which he states is completely different.

These are the steps we've taken....

Security Tab:
1. Transaction Key/Password
2. Gateway User/Store ID

Form Display Code:

// +--
// | Enter your PayFlow Pro partner and vendor name sbelow.
// +--

$vendor  = 'XXXXXXX';   <<<<We entered manager.paypal.com main login Username <<<<<
$partner = 'PayPal';

// +--
// | Edit the credit cards accepted using this method below.
// | If you do not wish to accept a particular card type,
// | remove it from the array.
// +--

$accepted_cards = array('Visa'       => 'Visa',
                        'MasterCard' => 'Mastercard',
                        'Amex'       => 'American Express',
                        'Discover'   => 'Discover');

^^^^^ We removed JCM and Diners Club ^^^^^^^

Nothing else was changed in the Form Display Code Tab

The tech also checked our server PHP version which is 5.4.45

In digging further he was looking at a return URL that was on page 139 in the documentation but was confused about what we need to use in the place of {APP} contained in the URL or if it had anything to do with the problem.  Can you advise what else we should be looking at to resolve this issue?

Thanks

We are moved to Kryptronic Hosting - that’s the good news
Unfortunately we are still having the same issue as before when setting up Payflow with PayPal tech support. When they attempt to place their test order it returns an error that not all required fields are filled out and we are noticing that the Year field is blank even though it had been selected. Can you advise what we can look at or what PayPal needs to review to get this working?

Thanks

Hello Nick,

Thanks for looking into this!  I submitted a ticket.