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#1 08-09-2018 15:08:43
- Blitzen
- Member
- From: USA
- Registered: 01-01-2005
- Posts: 936
User Account Deactivated Automatically?
My client is reporting that some customers tell him that they cannot access their account.
1. Are these automatically deactivated? If so, where can I change that?
2. If not, then do you have any ideas why customers are reporting that?
Thank you.
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#2 08-10-2018 07:45:29
Re: User Account Deactivated Automatically?
There is a setting under System / Component / Settings / Cron Settings in versions 8 and lower which controls the time period to store unused customer accounts. Jobs run weekly that purge any accounts that have not been accessed within that timeframe. I would guess the accounts that cannot be found have not been accessed for a long time, and have been purged (as per the setting I reference here).
Nick Hendler
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#3 08-10-2018 09:25:06
- Blitzen
- Member
- From: USA
- Registered: 01-01-2005
- Posts: 936
Re: User Account Deactivated Automatically?
Thank you.
Keep up the great coding. It's appreciated.
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Thank you.