Kryptronic Software Support Forum
You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.
#1 05-13-2018 08:20:00
- unet
- Member
- Registered: 10-24-2013
- Posts: 104
Mail deliver error
Hello
I received a mail deliver error on the email address that I use to manage my store. I received payment for a product but the message that supposed to go to the client it seams it returned to me, I want to make sure if the client receive the the product (digital product). The email that received said the following:
"This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
XXXXXXXXXXXXXXXXXX
host XXXXXXXXXXXXXXXXXXXXXXXXX [65.254.254.52]
SMTP error from remote mail server after end of data:
552 lfKZ1x00N401VcX01fKbKy Message fails DMARC verification."
This was followed by the information of the product, the price and the download link.
Offline
#2 05-14-2018 08:13:17
Re: Mail deliver error
552 lfKZ1x00N401VcX01fKbKy Message fails DMARC verification.
You have something wrong with your DMARC setup, likely in your DNS. The recipient's server rejected the message due to this issue. The recipient did not get the mail.
Nick Hendler
Offline
#3 05-14-2018 10:54:15
- unet
- Member
- Registered: 10-24-2013
- Posts: 104
Re: Mail deliver error
Hello
I asked for help to the support of my hosting company and they asked me "How did you configure your software? Are you sending email with SMTP or another method?".
Offline
#4 05-15-2018 08:09:02
Re: Mail deliver error
Run your software installer, but don't make any changes. On the mail step, note whether it is SMTP or sendmail, or whatever. And on the following step note all the settings you have entered. You can close the installer out after doing this, no need to actually install/update/finish anything. Send that info to the hosting provider.
Nick Hendler
Offline