Kryptronic Software Support Forum

Hi Nick,

According to Checkout Form Fields the discount box is set to true and so should be displayed.  There is no place to enter any discount code during checkout.  My customers have reported this and I just did a test. 

There is also no comment box available - but according to checkout form fields, this is set to true.

PayPal is not available as a payment option though it is also set to true; orders are only processed as check payment.

Pick up option is set to true yet it does not appear as an option during checkout.

First class shipping is set to true but does not appear as an option during checkout when applicable.

In December and January orders processed just fine with people making comments, entering discount codes and using PayPal - and now poof - these functions have disappeared. 

I'm not tech savvy (obviously) and haven't poked around and changed anything that I know of that would have affected all of these functions. 

What next?

Fixed.  I ran the debugger and found this error upon loading checkout:

"CORE_Form::check_field_def: An invalid request to validate a form field was received. The form field 'ecom.coform.customone', a 'CHECKBOX-CUSTOM' type field requires an array of values. An array of values was not specified."

Failure to build a form field will cause an entire form to fail loading.  Basically the entire first checkout form was not loading, not just the discount code and processor selection.

To resolve, I accessed Store / Commerce / Checkout Form Fields, chose to edit the 'Pick-up' field, which was field 'customone'.  As it was a checkbox field, I had to add a choice for it (same error occurs for any checkbox, radio or select fields without choices).

After adding an option there, the form loaded properly.  So this started being a problem the moment the Pick-up option was created without a choice assigned to it.   Moral of the story:  Test changes right after you make a change.

No worries.  It's all fixed up now.  Just test your changes after you make them from here on out and you won't run into issues like this again.