Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 06-08-2017 18:46:23

sbhkma
Member
Registered: 05-17-2006
Posts: 448

Emails Not Always Delivered

Mail messages for "internal" and "shipper" are frequently not being delivered. They are set to go to 2 different emails and sometimes they work and sometimes they don't arrive. I've run tests using gmail, yahoo and my own domain email as either the customer or the internal / shipper email recipient and can't find any pattern. I tried setting up the mail messages "from" to be the same domain as the person that should receive it and then whitelisting them, but that's not working. How do I set these up so that all the submitted orders come FROM the whiltelisted email? It's odd because it's offline credit card setup and THOSE encrypted card info emails always come through (thankfully). I've set up the internal and shipper emails with the same recipients and that didn't help either. Ideas?

Offline

 

#2 06-09-2017 08:46:05

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

Check all mail settings on your server and check your DNS setup.  The behavior you're describing sounds like remote systems rejecting mail because of DNS issues (like bad/missing MX records or bad/missing SPF records).


Nick Hendler

Offline

 

#3 06-09-2017 09:02:09

sbhkma
Member
Registered: 05-17-2006
Posts: 448

Re: Emails Not Always Delivered

I'll look at that, but why are the encrypted card info emails ALWAYS being received but not the order email to the store owner (both emails go to the same 2 email addresses)? The customer email always gets delivered too.

Offline

 

#4 06-10-2017 10:32:34

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

May be based on mail content, or sender.  Probably sender.  In some instances we've had to change the from address on the internal order confirmations from the customer email to an email for a user on the domain.


Nick Hendler

Offline

 

#5 06-10-2017 11:45:25

sbhkma
Member
Registered: 05-17-2006
Posts: 448

Re: Emails Not Always Delivered

Where would I do that?

Offline

 

#6 06-12-2017 08:16:01

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

System / Mail / Mail Messages, change default from address.


Nick Hendler

Offline

 

#7 06-12-2017 08:34:06

sbhkma
Member
Registered: 05-17-2006
Posts: 448

Re: Emails Not Always Delivered

I already tried that.

Offline

 

#8 06-12-2017 10:37:39

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

Turn off the XHTML version of the message as well and see if that helps.


Nick Hendler

Offline

 

#9 06-12-2017 10:39:56

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

Did the change in #6 actually change the from address?


Nick Hendler

Offline

 

#10 06-12-2017 10:58:23

sbhkma
Member
Registered: 05-17-2006
Posts: 448

Re: Emails Not Always Delivered

Yes. I set it up so that the "from" was an email from the same domain as the store and then I also made sure THAT email was whitelisted.

Offline

 

#11 06-14-2017 08:30:02

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

Did you confirm the change actually was made?  Did the software send the message from the email you entered or did it still use the customer's email?  I can't remember how V8 works in that regard and would have to look.  The code may be overriding your change and there may be one additional thing that needs to be done.  So, did your change take?


Nick Hendler

Offline

 

#12 06-14-2017 08:59:17

sbhkma
Member
Registered: 05-17-2006
Posts: 448

Re: Emails Not Always Delivered

I'll run a test and see. Thanks.

Offline

 

#13 01-16-2018 06:56:46

geraldz
Member
Registered: 09-27-2011
Posts: 251

Re: Emails Not Always Delivered

Did you confirm the change actually was made?  Did the software send the message from the email you entered or did it still use the customer's email?  I can't remember how V8 works in that regard and would have to look.  The code may be overriding your change and there may be one additional thing that needs to be done.  So, did your change take?

No, the change did not take.  How would I fix it?

Offline

 

#14 01-16-2018 09:19:55

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

In V8 you may need to edit the file {private}/apps/ecom/ECOM_Order/ext/0900_mailinternal.php and change how the mail function is called.  Remove this from the function call:

Code:

'from'     => $order['order']['email'],

After that change, your designation in the mail setup should take over.


Nick Hendler

Offline

 

#15 01-16-2018 13:04:34

geraldz
Member
Registered: 09-27-2011
Posts: 251

Re: Emails Not Always Delivered

That worked, thanks.  FYI Rackspace will block any emails where the from address doesn't match the server - it won't even go into your junk folder.  They apparently just delete it.

Offline

 

#16 01-17-2018 08:15:35

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19514
Website

Re: Emails Not Always Delivered

That's got to be behavior you can change.  FYI, to combat this K9 has an option to always send all mails from the site owner.


Nick Hendler

Offline

 

#17 01-17-2018 09:15:42

sbhkma
Member
Registered: 05-17-2006
Posts: 448

Re: Emails Not Always Delivered

That's actually something a LOT of email providers and host providers are now requiring.

Offline

 

Board footer