Kryptronic Software Support Forum

With K9 there is no mobile site and desktop site.  You just have one site, and it's responsive.  You could use HTML and CSS to hide and show different portions of the site based on the screen size, or even change CSS sheets used based on size, but you only have one skin to work with.  The point of a responsive design is to provide seamless views on all browsers of various sizes, without anything being dependent on screen size.  So I'd recommend you consider what you're looking to do and see if it's in the customer's best interest.

I think you're confused.  It's impossible for something to be stuck in a display version that doesn't exist.  This is responsive design.  I'm guessing your checking with your phone and your browser and haven't realized the displays are one in the same.  This means that you can take your desktop browser and shrink it's width to see what everything looks like on a phone, or expand it to see what it looks like on a desktop.  You likely have a browser window with a small width right now and are seeing a thin (optimized for phone) or mid (optimized for tablet) display on your desktop monitor.  Just a guess.  Drag the sides of your browser window to increase and decrease it's width to see what I mean.  The site will optimize to the window width.  Has nothing to do with device.  It's just that phones have a thin width and desktops usually don't unless you have a small browser window.

If I turn it landscape, then it works.
However, portrait doesn't work unless I start it in landscape and scroll slightly, then back to portrait and it scrolls.  Unless I scroll it all the way back to the top.  Then it doesn't scroll down.

It seems like your columns are off with the divs.  I didn't spend a lot of time looking for it, but your left column should jump to the little box in the header, not the footer.

Last edited by lgt (07-31-2017 21:13:57)

The problem is not in the display. The problem is scrolling down the page. I am having the same issue in Chrome, Safari and Firefox. If it was HTML or CSS it would be on all of the products. I though you may want to look at a bug that you are having while in Beta.

The site is being made in the custom shop so I will send this string to Jeff. Thank you for the help.

Run those pages through https://validator.w3.org/.  You'll see there are bad and unclosed HTML tags in the source, nav widget, code labeled 'ProvideSupport.com Text Chat Link Code'.  Fix that, what you're seeing might go away.  The errors in the HTML are not so bad - I don't see them on FireFox with a thin display (forgiving compared to an actual phone).  I could see them playing havoc on an actual phone, though.

Zoom either needs to be switched off for touch displays or you need 600 X 600px large images.

I'll add this to 9.0.2.  It is an issue, users put their finger on the image to scroll and it zooms.