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#1 06-21-2017 10:23:53

davezx
Member
Registered: 02-03-2006
Posts: 40

Showing Delivery Address on Order Confirmation Email

Is there any way to show the delivery address on the order confirmations that the vendor receives?

Thanks,

David

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#2 06-22-2017 07:30:06

webmaster
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From: York, PA
Registered: 04-20-2001
Posts: 19723
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Re: Showing Delivery Address on Order Confirmation Email

Assuming you mean the shipper email, and for shipped items, the delivery address does show up on that mail.


Nick Hendler

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#3 06-23-2017 16:54:36

davezx
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Registered: 02-03-2006
Posts: 40

Re: Showing Delivery Address on Order Confirmation Email

It's not showing up. The Order Status is Complete. The order has been paid for, and the Delivery Address is not showing up next to the Items

Should I open a Ticket?

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#4 06-26-2017 08:18:19

webmaster
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From: York, PA
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Re: Showing Delivery Address on Order Confirmation Email

Can you verify that the items being ordered are actually shipped?  Was there delivery charges and a selection for delivery method presented in checkout?


Nick Hendler

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#5 06-26-2017 11:20:14

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Showing Delivery Address on Order Confirmation Email

The orders come to the vendor after they are paid for. His order confirmation does not have a delivery address on it. It claims it used to, but no longer shows

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#6 06-27-2017 07:59:49

webmaster
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From: York, PA
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Re: Showing Delivery Address on Order Confirmation Email

Can you verify that the items being ordered are actually shipped?  Was there delivery charges and a selection for delivery method presented in checkout?

I think you're looking at the shipper email, and that wouldn't have an address on it if there wasn't a delivery address (non-shipped order).


Nick Hendler

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#7 06-27-2017 10:12:41

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Showing Delivery Address on Order Confirmation Email

The Vendor is getting an order confirmation email when the order is placed before it's shipped. They are not seeing the physical shipping address on the order confirmation email they receive

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#8 06-28-2017 08:59:13

webmaster
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From: York, PA
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Re: Showing Delivery Address on Order Confirmation Email

Right.  Can you verify that the items being ordered are actually shipped - as in contained shipped items (as opposed to service items)?  Was there delivery charges and a selection for delivery method presented in checkout?


Nick Hendler

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#9 06-28-2017 16:38:48

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Showing Delivery Address on Order Confirmation Email

You keep asking the same question. Of course the items are being shipped. The vendor needs to log in to see the delivery address. When the vendor receives the email, the items have not yet been shipped, since the vendor did not know that the order existed before getting the email.

I feel like i'm being mocked.

It's a very simple question. When the customer places an order, the email that is being sent to the vendor is missing the delivery address
The order has not been shipped since the order was just placed

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#10 06-29-2017 08:13:50

webmaster
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From: York, PA
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Re: Showing Delivery Address on Order Confirmation Email

You are misunderstanding what I'm asking.  I could care less whether you're actually shipping the orders or not.

I'm asking if the items are set up in the software as shipped items.  If they are, then in checkout you will be asked for a delivery address and presented with a shipping method selection.  If the items are not set up as shipped, then they will not present those options.  As your mails to your shipper do not contain a delivery address, I would assume the items being ordered are not set up with shipping parameters and thus not collecting a delivery address from the customer.


Nick Hendler

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#11 06-29-2017 08:55:05

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Showing Delivery Address on Order Confirmation Email

Yes, all of the items are shipped and the delivery address is requested in the order. When the order is viewed online, you see the delivery address. The address however is not showing up in the email

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#12 06-30-2017 12:38:58

davezx
Member
Registered: 02-03-2006
Posts: 40

Re: Showing Delivery Address on Order Confirmation Email

I just checked, and that item was not set to ship. Our bad. Thanks for pointing that out

Sorry for the confusion

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#13 07-05-2017 08:34:34

webmaster
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From: York, PA
Registered: 04-20-2001
Posts: 19723
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Re: Showing Delivery Address on Order Confirmation Email

Awesome.  I'm glad it's solved.  You can do a search on that field in the Manage Products function to isolate any others that are not set correctly.


Nick Hendler

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