Kryptronic Software Support Forum

Use whatever tools your host has given you to password protect that directory (/{public}/downloads).  While you're at it, do the same for the uploads directory (/{public}/uploads)

You need to change the password for the downloads/uploads directories under System | Component | Settings.

I still can't get this working. I have set the username and password for the directory through cPanel then entered the same information at: System Dashboard > System > Component > Settings > Directory Protection Settings

I have another install which is running 8.0.4 and that is working just fine, it downloads the files as expected. I can only presume that something happened during the upgrade to 8.0.5 but I can't figure it out.

when I go to:  "System Dashboard > System > File Manager > Download Files" it shows my username and password. It also shows the files in the public downloads directory but when i click Save I get a "404: not found"
when I go to:  "http://www.mysite.com/downloads" I get a "404: not found"

I can access the downloads directory via FTP and the downloaded files are there.

Hi Nick,

when I copy the link I get:

http://www.mysite.com/downloads/downloads.php?file=cms_banners_dataexport.csv

when I paste it into the address bar it gives me a "404"

my .htaccess (permissions 0644) in the downloads folder is:

AuthType Basic
AuthName "downloads"
AuthUserFile "/home/mysiteusername/.htpasswds/public_html/downloads/passwd"
require valid-user

Last edited by nigel (07-09-2013 09:53:51)

yes to both questions. I also pasted the link into a new tab but still getting a 404 error.
Just out of interest, I upgraded my other site 8.05 and that has now got the same problem?

I have the same issue with two or three of my sites as well. I have lots of other sites that don't have this issue but for some reason others do. I have checked all my settings, passwords, preferences and user rights etc... I do the same setup on all my sites going through same procedures. Do I also have to submit a ticket to have you take a look? Strange behavior especially since I just updated and upgraded these 3 sites from 7.0 and 8.0 to latest versions. One the sites that was working fine before upgrade is still working fine. The other 2 are still broken concerning the ability to access the downloads directory and files in it. I too get this error message on both: "404: Not Found - The resource you requested cannot be found. Please use the menu to continue." This is not my first time using, setting up and working with the software and the downloads. That is what makes this such an odd deal.

The directory is there and is able to download properly IF I turn off or remove the locked user and password. But when I add the lock private setup it then doesn't allow it to work. I still get the error message on my site page:
"404: Not Found
The resource you requested cannot be found. Please use the menu to continue."

Here is the url that comes up when doing a right click and choose new tab or new window on the save file: http://websitenamehere.com/downloads/do … export.csv