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#1 05-11-2015 11:32:27
- CrownRoyal
- Member
- Registered: 01-10-2009
- Posts: 716
how to make customer provide telephone number?
How do I change that field for user or guest to make it a requirement before proceeding?
Thanks.
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#2 05-11-2015 13:16:35
- zanart
- Member
- From: bedford
- Registered: 04-02-2008
- Posts: 1706
Re: how to make customer provide telephone number?
Location: System Dashboard > System > Database > Raw Database Admin
Click browse for the core_formfields table.
Locate the correct rows and change the Required field to 1
There will be a number of phone number rows
Rob
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#3 05-11-2015 15:58:48
- CrownRoyal
- Member
- Registered: 01-10-2009
- Posts: 716
Re: how to make customer provide telephone number?
Thanks zanart. Done. Lets see if this solves the problem.
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#4 05-13-2015 09:05:32
- CrownRoyal
- Member
- Registered: 01-10-2009
- Posts: 716
Re: how to make customer provide telephone number?
A guest was able to produce an order without giving a phone number. They entered all zeros. The software should have a filter in place to prevent that.
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#5 05-13-2015 10:31:19
- zanart
- Member
- From: bedford
- Registered: 04-02-2008
- Posts: 1706
Re: how to make customer provide telephone number?
CCP doesn't check for a valid phone number other than it must be a number
You could create your own validation but it would be pretty difficult to validate a phone number.
How could you prevent a user entering 012345678910 or 224466880077?
Rob
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#6 05-13-2015 11:25:18
- CrownRoyal
- Member
- Registered: 01-10-2009
- Posts: 716
Re: how to make customer provide telephone number?
I wasn't refering to confirm the phone number, just to filter out a string that was = '0', '00', '000', etc.
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#7 05-18-2015 06:03:00
Re: how to make customer provide telephone number?
All zeros (ten of them) is a common entry for customers who don't have telephone numbers, or don't want to give them out. I used to work on a telephone trading system for a large financial company and we had to handle special cases for ten-zero entries. It's common and handled correctly here.
Nick Hendler
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#8 05-18-2015 06:11:08
- CrownRoyal
- Member
- Registered: 01-10-2009
- Posts: 716
Re: how to make customer provide telephone number?
The issue is that customers who select courier shipment, the courier (we use FedEx) requires the customer phone number. At least once a week I have to delay an order to wait for the customer to respond. And a couple times I've had to cancel order completely because the customer will not reply to emails.
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