Kryptronic Software Support Forum

Wolverine · 02-12-2015 16:40:06

I just received this email from Google and have no idea where to go with it.

Fix mobile usability issues
February 12, 2015

To: webmaster

Google systems have tested 63 pages from your site and found that 94% of them have critical mobile usability errors. The errors on these 59 pages severely affect how mobile users are able to experience your website. These pages will not be seen as mobile-friendly by Google Search, and will therefore be displayed and ranked appropriately for smartphone users.

Fix this now:

How can I fix this?

Thanks!

Update:
1 Touch elements too close 59
2 Content not sized to viewport

Last edited by Wolverine (02-12-2015 17:07:21)

webmaster · 02-20-2015 10:56:02

Have you enabled mobile?

Wolverine · 02-20-2015 11:16:04

System > Component > Settings > Mobile Support is set to True

webmaster · 02-20-2015 11:19:56

Look at the reports at Google Page Speed Insights. Look to see if it's rendering the mobile version as mobile, and what if any suggestions it has. Implement all you can. We're working on newer software now which uses a responsive layout and viewport controls. That will tackle all remaining issues Google is complaining about.

Wolverine · 02-20-2015 14:59:03

webmaster · 02-24-2015 08:40:39

If you're interested, we can flip some of the scripts to the bottom of the page for you, just like we did on kryptronic.com (also being done in devel right now). Just contact the custom shop if interested.

Wolverine · 02-24-2015 11:50:29

OK thanks Nick, but I think I'm going to give up chasing Google. It could become a full time job.

west4 · 03-11-2015 10:13:00

Hi Nick,

How can you tell if it rendered the mobile version?

I get...

Code:

To: webmaster of http://www.westfield4schools.co.uk/

Google systems have tested 159 pages from your site and found that 100% of them have critical mobile usability errors. The errors on these 159 pages severely affect how mobile users are able to experience your website. These pages will not be seen as mobile-friendly by Google Search, and will therefore be displayed and ranked appropriately for smartphone users.

Is there a simple line of code to let google know to use the mobile skin and css? It works all OK when viewed on a real mobile device.

Code:

Mobile Usability > Touch elements too close
Make sure your links and buttons are far enough apart. Learn more.
Status: 3/3/15
165 Pages with errors

and

Mobile Usability > Viewport not configured
A viewport scales the page to the correct size for mobile browsers. Learn more.
Status: 3/3/15
165 Pages with errors

and

Mobile Usability > Small font size
Make sure all font sizes comply with mobile usability standards. Learn more.
Status: 3/3/15
165 Pages with errors

Is this going to screw me or is there a simple fix? without upgrading and loosing all my bespoke code?

Cheers,
Bruce.

Last edited by west4 (03-11-2015 10:16:57)

robash · 03-11-2015 10:47:58

My ccp8 sites got the same message with a note saying that the domains wont display googles 'mobile friendly' tag and the site would be ranked accordingly.

webmaster · 03-12-2015 09:49:44

If you view your sites using Google's Page Speed Insights, you can control and view what Google sees on Mobile vs. Desktop views. Responsive skins are coming to the software...

greg_oz · 03-18-2015 02:16:54

I have tested two of my sites that are CCP8 and have mobile enabled and both fail the Google mobile friendly test.

I really don't understand why Google is not seeing them as mobile friendly.

Keep in mind that if you site is not mobile-friendly after April 21st 2015 then you will DROP in Google rankings, which worrys me a lot

Last edited by greg_oz (03-18-2015 06:33:26)

west4 · 03-18-2015 04:31:27

Nick,

The link above is not picking up the 'mobile switch code' but is seeing the site as a normal site, 'Google Webmaster Tools' IS seeing the site as mobile friendly, so the question is: Will Google use this tool to verify the web site?

When you use the link above the site returns a 'How Googlebot sees this page..' message and shows the NON Mobile site..
So, it appears that our code is not triggering GOOGLEBOT to see the Mobile site.

Oh.. and when in 'Google's Page Speed Insights' I see nowhere to control and select which version Google sees. Any clues?

Cheers,
Bruce.

west4 · 03-18-2015 04:52:11

Hi Nick,

Here are some images to explain a bit...

How Googlebot sees page

and how webmaster tools sees page
hope this helps.

Cheers,
Bruce.

Last edited by west4 (03-18-2015 04:55:04)

webmaster · 03-18-2015 08:34:40

Figure out which user-agent Google is using to make those requests and we can add it into the mobile device listing in the session class.

amdowney · 03-18-2015 09:25:13

We have the same, it seems googlebot is fetching the desktop site?

100% of pages with issues:

Viewport not configured

Small font size

Content not sized to viewport

Touch elements too close

Last edited by amdowney (03-18-2015 10:30:49)

geraldz · 03-18-2015 10:36:47

Googlebot user-agents:

https://developers.google.com/webmaster … /googlebot

Some other recommendations from Google:

https://developers.google.com/webmaster … ving?hl=en

amdowney · 03-18-2015 10:53:52

OK So am I right to add this as a mobile user agent?

Mozilla/5.0 (iPhone; CPU iPhone OS 6_0 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10A5376e Safari/8536.25 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)

webmaster · 03-19-2015 16:51:34

It should be recognized already as 'iphone' is in the useragent string.

geraldz · 03-20-2015 19:01:18

It should be recognized already as 'iphone' is in the useragent string.

My iPhone goes to our mobile site, but my iPad goes to the full site.

Why does the iPad go to the full site if the CORE_Session.php lists the iPad as mobile device?

Code:

'Tablet: iPad'        => 'iPad|iPad.*Mobile',

Last edited by geraldz (03-20-2015 19:01:57)

amdowney · 03-21-2015 02:55:47

I currently have:

$mobile_devices = array('Phone: iPhone' => '(iPhone.*Mobile|iPod|iTunes)',

Is something missing?

tony · 03-21-2015 05:57:59

OK we all have the same software so what do we all do for now. Is this something that will be an easy update for us to make google like or mobile version. I am not an expert here so I need english. I am working very hard to get this site working correctly and each time I turn around something needs to be fixed. I too got warnings and not sure what this all means. Still have not got the reg pages to do well on google and now another reason for them to lower our ranking. Can someone please keep us up to date on this issue. Is the next update going to fix this or do we need to make a ticket for a correct fix? Thanks

webmaster · 03-21-2015 09:35:19

You're particular session is tied to the desktop interface, so when you access the site on the ipad you get that interface. A new user (try Safari in Private Browsing mode) would see the mobile view on iPad. Commenting out that line in CORE_Session would prevent that.

geraldz · 03-22-2015 16:26:36

I don't see how my session on my desktop has anything to do with my session on my iPad (I'm not logged in on my iPad).

Digging deeper,

In Google Webmaster Tools you can "fetch as Google." There are 4 options:

- To show the version of your site your browser sees, select Desktop.
- To see what our mobile crawler for smartphones sees, select Mobile Smartphone.
- To see what our mobile crawler for feature phones sees, select Mobile cHTML (mainly for Japanese websites) or -
- Mobile XHTML/WML.

In each case the server response always returns:
thisMODE = 'desktop';

So I don't think the user-agent script is correctly identifying the user agent or if it is, it is not directing to the mobile site. Is there a way to test this script?

There are two other user-agents for the Google Mobile bot not in the script. How would these be correctly inserted into the CORE_Session.php file?

SAMSUNG-SGH-E250/1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 UP.Browser/6.2.3.3.c.1.101 (GUI) MMP/2.0 (compatible; Googlebot-Mobile/2.1; +http://www.google.com/bot.html)

DoCoMo/2.0 N905i(c100;TB;W24H16) (compatible; Googlebot-Mobile/2.1; +http://www.google.com/bot.html)

Thanks

webmaster · 03-23-2015 07:41:42

If you ever logged in with your user account on your ipad, your session will match that of your desktop session.

geraldz · 03-23-2015 08:45:12

No, I never logged into my account on my iPad. Anybody with an iPad can go to snakeclamp.com and will see the desktop version.

Kryptronic Software Support Forum

#1 02-12-2015 16:40:06

Google Issues

#2 02-20-2015 10:56:02

Re: Google Issues

#3 02-20-2015 11:16:04

Re: Google Issues

#4 02-20-2015 11:19:56

Re: Google Issues

#5 02-20-2015 14:59:03

Re: Google Issues

#6 02-24-2015 08:40:39

Re: Google Issues

#7 02-24-2015 11:50:29

Re: Google Issues

#8 03-11-2015 10:13:00

Re: Google Issues

Code:

Code:

#9 03-11-2015 10:47:58

Re: Google Issues

#10 03-12-2015 09:49:44

Re: Google Issues

#11 03-18-2015 02:16:54

Re: Google Issues

#12 03-18-2015 04:31:27

Re: Google Issues

#13 03-18-2015 04:52:11

Re: Google Issues

#14 03-18-2015 08:34:40

Re: Google Issues

#15 03-18-2015 09:25:13

Re: Google Issues

#16 03-18-2015 10:36:47

Re: Google Issues

#17 03-18-2015 10:53:52

Re: Google Issues

#18 03-19-2015 16:51:34

Re: Google Issues

#19 03-20-2015 19:01:18

Re: Google Issues

Code:

#20 03-21-2015 02:55:47

Re: Google Issues

#21 03-21-2015 05:57:59

Re: Google Issues

#22 03-21-2015 09:35:19

Re: Google Issues

#23 03-22-2015 16:26:36

Re: Google Issues

#24 03-23-2015 07:41:42

Re: Google Issues

#25 03-23-2015 08:45:12

Re: Google Issues

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