Kryptronic Software Support Forum

mickelb · 02-09-2013 09:26:37

I'm not using Guest Checkout at the moment, so want new customers to create a new account.

Shopping complete - Checkout selected > Checkout Page presented > Select Create New Account from Account Menu > Complete account details > Account has been created message and Account Overview Page presented >Click on Cart Checkout > Shopping Cart page presented > select Checkout > Update Account Profile page presented > select Submit > Update Account Profile page refreshes with a Thank you for update message > never ending cycle between cart and account profile.

In Admin the new user account is created as a users - Basic Account.

Any suggestions?

Thanks.

webmaster · 02-11-2013 08:36:04

Can you post a URL? This is obviously not correct.

mickelb · 02-14-2013 08:11:24

2 PMs sent since this. Any progress on this? Thanks.

webmaster · 02-14-2013 08:16:49

Sorry, I don't check or pick up forum PMs on a regular basis at all. I have enough going on with skype, emails and the support ticket system. Please submit a ticket here on this issue:

https://kryptronic.com/cms-dynform/TECHTICKET.html

jamesdan567 · 02-18-2013 22:10:52

When guest checkout is enabled in Store -> checkout, the paypal button appears in the shopping cart. But when I disable guest checkout, then the Paypal button disappears. I really don't want people to checkout as guests but I really don't want the Paypal button to disappear either. Is there a fix I can apply? Using 8.0.4. on a Mac Mini with OSX 10.7.5. Thanks very much,
James

zanart · 02-19-2013 01:59:30

If the user checks out using the PayPal express button, they are checking out as a guest, I.e. not creating an account. Therefore the guest checkout needs to be active.

I suppose you could hide the Checkout as Guest option from the checkoutintro page.

jamesdan567 · 02-19-2013 04:45:20

Got it. Then I will have to config the basic paypal, not the express. thanks!

zanart · 02-19-2013 04:48:37

If you want to use paypal as a payment method for account holders you need to activate the paypal standard payment method(which should already be active anyway).

However doing so will not mean the paypal Express button shows at checkout.

121NetDesign · 08-18-2014 04:17:01

mickelb wrote:
I'm not using Guest Checkout at the moment, so want new customers to create a new account.

Shopping complete - Checkout selected > Checkout Page presented > Select Create New Account from Account Menu > Complete account details > Account has been created message and Account Overview Page presented >Click on Cart Checkout > Shopping Cart page presented > select Checkout > Update Account Profile page presented > select Submit > Update Account Profile page refreshes with a Thank you for update message > never ending cycle between cart and account profile.

In Admin the new user account is created as a users - Basic Account.

Any suggestions?

Thanks.

We have come across this issue today. Was there an answer?

mickelb · 08-18-2014 04:40:49

This was down to disabling State/Province as a required field - a pain outside the US - and not setting default "Not Applicable" in one file. The corrective action was done under a support ticket and feedback was : "You had hidden the StateProv field in all the checkout forms, however did not make a mod to the ECOM_Checkout class to default the value of the StateProv field to Not Applicable prior to checking for required info. I have made that mod and have verified that you can reach the payment screen now."

If you have done the same then this might be your solution as well.

121NetDesign · 08-18-2014 04:59:14

Thanks for getting back to ,me.

It turned out a similar issue along the same lines as your was causing it.

Ireland do not use postcodes and when an account was created with no postcode, caused the issue.

mickelb · 08-18-2014 05:02:39

You may have to undo the Ireland fix next year as they plan to introduce post codes.

Kryptronic Software Support Forum

#1 02-09-2013 09:26:37

Checkout going round in circles

#2 02-11-2013 08:36:04

Re: Checkout going round in circles

#3 02-14-2013 08:11:24

Re: Checkout going round in circles

#4 02-14-2013 08:16:49

Re: Checkout going round in circles

#5 02-18-2013 22:10:52

Re: Checkout going round in circles

#6 02-19-2013 01:59:30

Re: Checkout going round in circles

#7 02-19-2013 04:45:20

Re: Checkout going round in circles

#8 02-19-2013 04:48:37

Re: Checkout going round in circles

#9 08-18-2014 04:17:01

Re: Checkout going round in circles

mickelb wrote:

#10 08-18-2014 04:40:49

Re: Checkout going round in circles

#11 08-18-2014 04:59:14

Re: Checkout going round in circles

#12 08-18-2014 05:02:39

Re: Checkout going round in circles

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