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#1 05-14-2014 07:19:30
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Barclays EPDQ Response Code Interpretation
Sorry to raise another EPDQ query.
We have been banging this one between us and Barclays without a resolution from them.
A successful transaction is given status 9 - Payment Requested on Barclays. When the status code 9 is returned to ClickCart it is interpreted as Order Status - Pending Payment .
Barclays are adamant that if the transaction receives status 9 then the money is in the bank. This being the case, the more appropriate Order Status on ClickCart would be Received Payment, or similar unequivocal wording.
Can this be changed in the software?
Thanks.
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#2 05-15-2014 08:44:56
Re: Barclays EPDQ Response Code Interpretation
It sounds to me like the status is not being received properly from Barclays.
In your payment gateway setup, do you have '9' entered as a valid response code?
Do you have the right response code field name entered (not sure if it's 'status' or something else, you didn't say)?
Nick Hendler
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#3 05-15-2014 10:16:10
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Barclays EPDQ Response Code Interpretation
It all checks out as far as I can see. 9 is a valid code which appears to be interpreted as P (Payment Pending) by ClickCart. OK I can change the wording in BOM, but it is only true to say Payment Received if the payment method is ePDQ. Payment Pending is still true for non-card payments. Response field name is STATUS.
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#4 05-17-2014 13:20:40
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Barclays EPDQ Response Code Interpretation
This is the message sent from Barclays ePDQ for a transaction with status 9, i.e. payment received :
STATUS=9
Barclays stress that this confirms that the transaction has been approved and will be settled.
Therefore if the payment method is ePDQ we need ClickCart to set the order status correctly :-
Payment Received Pending Shipping (if the order included items to be shipped)
or
Order Completed (if no shipping and also send confirmation email to Customer and, if relevant, a download linkif it is a downloadable product).
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#5 05-19-2014 10:16:02
Re: Barclays EPDQ Response Code Interpretation
Make sure you have 'STATUS' listed as a valid response code field name, and '9' listed as a valid response code value in your management interface setup for the gateway.
Nick Hendler
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#6 05-19-2014 10:22:53
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Barclays EPDQ Response Code Interpretation
Both STATUS and 9 are included in the setup.
Just a thought : Response Field Name: Response Code* is set as STATUS. Should this be STATUS=
Last edited by mickelb (05-19-2014 10:26:45)
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#8 05-23-2014 02:45:56
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Barclays EPDQ Response Code Interpretation
Absolutely positive it is STATUS with no lead or trailing spaces.
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#9 05-23-2014 09:47:07
Re: Barclays EPDQ Response Code Interpretation
Please confirm:
1. The transaction is being returned via HTTP/HTTPS form GET or POST to {public}/utilities/ecomrelay.php.
2. The response code field being sent via CGI is 'STATUS' and that is set up in CCP.
3. The response code being sent via CGI is '9' and that is set up as a valid code in CCP.
Nick Hendler
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#10 05-23-2014 10:13:36
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Barclays EPDQ Response Code Interpretation
1. The transaction is being returned to utilities/ecomrelaymeta.php , as advised by you when we set it up (utilities/ecomrelay.php didn't return to the correct page). Request method is POST.
2. STATUS is set up in both Barclays and Kryptronic ePDQ - Payment Form.
3. Barclays have confimed that STATUS=9 is being retunred for successful transactions. 9 is included in the Kryptronic ePDQ - Payment Form Response Codes list.
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#12 05-27-2014 09:17:53
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Barclays EPDQ Response Code Interpretation
I'll PM it.
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#13 05-27-2014 09:44:01
Re: Barclays EPDQ Response Code Interpretation
Submit a basic support ticket on it, please:
https://kryptronic.com/cms-dynform/TECHTICKET.html
Nick Hendler
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#15 05-27-2014 09:51:20
- mickelb
- Member
- Registered: 08-07-2011
- Posts: 127
Re: Barclays EPDQ Response Code Interpretation
That is the exact URL. If you use it you should see it go to Checkout Page with Error message.
I'll hold off support ticket.
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