Kryptronic Software Support Forum

You are viewing this forum as a guest. Login to an existing account, or create a new account, to reply to topics and to create new topics.

#1 09-16-2013 23:57:57

Cww2
Member
Registered: 08-15-2008
Posts: 127

Question

I have ccp8 installed - but when I try to download my raw data base or upload I have issues, when I try to down load from Kryptronics I get

ERROR 500 - INTERNAL SERVER ERROR
Why am I seeing this page?

Is there anything that I can do?

Understanding Filesystem Permissions

How to modify your .htaccess file

How to modify file and directory permissions

I can however download it from my php admin

from neither place can I upload

The admin works but I have 2,000 products and photos to edit into the new format.

Any ideas???

Offline

 

#2 09-17-2013 08:07:39

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: Question

You likely have a permissions error.  Check your index.php file's permissions.  If they are 755 (which I suspect), ensure the following directories and files also have permissions level 755:

DIRECTORY {public}/utilities
FILES {public}/utilities/*.php

DIRECTORY {public}/downloads
FILES {public}/downloads/*.php

DIRECTORY {public}/uploads
FILES {public}/uploads/*.php


Nick Hendler

Offline

 

#3 09-17-2013 10:40:00

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: Question

nope all set to 777 - mac base on unix server

but ccp os set tp 775 so does this need to be changed

Offline

 

#4 09-18-2013 08:56:23

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: Question

but ccp os set tp 775 so does this need to be changed

What do you mean?


Nick Hendler

Offline

 

#5 09-18-2013 10:11:21

Cww2
Member
Registered: 08-15-2008
Posts: 127

Re: Question

the permission on the file folder in /ccp8/ where the store itself is is set at 755, the files for
You likely have a permissions error.  Check your index.php file's permissions.  If they are 755 (which I suspect), ensure the following directories and files also have permissions level 755:

DIRECTORY {public}/utilities
FILES {public}/utilities/*.php

DIRECTORY {public}/downloads
FILES {public}/downloads/*.php

DIRECTORY {public}/uploads
FILES {public}/uploads/*.php

are set at 777

Offline

 

#6 09-18-2013 10:22:43

nigel
Member
From: Peterborough, UK
Registered: 04-27-2008
Posts: 418
Website

Re: Question

sometimes it can be a case of trial and error. I would start by making sure index.php is set to 755 then change the directories/files that Nick mentioned to 755. If it doesn't work change them back to what they were.

Offline

 

Board footer