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#1 07-01-2013 16:17:17

rtringo
Member
Registered: 06-22-2005
Posts: 95

New CCP8 Installation - error Step 13

Got to Step 13 of installation and received the following error.

An error was encountered while performing the database load task requested. Error Information: The MySQL extension encountered a problem submitting an SQL statement. MySQL reported the error as:

Duplicate entry 'USPS-INT-Global Express Guaranteed Non-Document Re' for key 'PRIMARY'

Not sure what to do with this?

Roger

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#2 07-01-2013 16:30:48

misgperson
Member
Registered: 06-03-2009
Posts: 10
Website

Re: New CCP8 Installation - error Step 13

Mine did the same. I failed to complete step one before updating.
Here is what Level 1 (Basic) Support Desk sent me.
Hope this helps.
This is in reference to your ticket numbered SB00002094. If you need to reply to this message via email, please do not change the subject line of the message. Reply:

Hello Pall. Make sure you run the SQL statements listed in the 'STEP 1: Pre-Update Database Changes' section of the update instructions here:

https://central.kryptronic.com/public/n … 2013A.html

The pre-update changes need to be made prior to running the installer when updating to version 8.0.5.

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#3 07-01-2013 18:18:09

rtringo
Member
Registered: 06-22-2005
Posts: 95

Re: New CCP8 Installation - error Step 13

Found a solution......

I had reused a database and must have had some type of info in it. I just created a new database and re-ran the installer and all is fine.

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#4 07-02-2013 07:41:39

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: New CCP8 Installation - error Step 13

I think rtringo was going from v7 to v8 and should have followed these instructions for updating/upgrading:

https://central.kryptronic.com/public/n … grade.html


Nick Hendler

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