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#1 01-28-2013 13:26:11

JGB
Member
From: Holyoke, Massachusetts
Registered: 01-16-2004
Posts: 298

Products saved in cart update to new prices?

Hi, a client is complaining that after making changes to prices, some of the items are coming in at the new price but sometimes they come through at the old price. I checked all the changes they made and everything looks fine.

I'm wondering what happens if a customer adds items to their cart but doesn't check out until a later date after prices have changed. Will the order go through at the old price or does it get updated to the new price?

Thanks!

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#2 01-28-2013 14:52:39

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Products saved in cart update to new prices?

Items in the cart are checked for their status every time a cart/checkout page is called, this means any saved cart if called at a later date will always be updates as for price and inventory level.

John

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#3 01-28-2013 17:24:49

JGB
Member
From: Holyoke, Massachusetts
Registered: 01-16-2004
Posts: 298

Re: Products saved in cart update to new prices?

Thanks, John. Then what else could explain the old price getting charged instead of the new price? They use the option based pricing, and the options setup is correct. They have some orders where items from the same category have the old price and the new price.

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#4 01-28-2013 17:59:38

dh783
Moderator
From: Avondale, Arizona
Registered: 04-06-2005
Posts: 6233
Website

Re: Products saved in cart update to new prices?

What version are they running?

Generally the only items the cart can't check are remote added items since they are not in the database.

If you think it's cause of the item in the cart database then the eaisyest way to handle it is to go the the Raw Database Admin > Sql statement and enter

Code:

DELETE FROM ecom_cart

that will remove all cart information, customers would have to start their carts over again.

John

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#5 01-28-2013 18:07:17

JGB
Member
From: Holyoke, Massachusetts
Registered: 01-16-2004
Posts: 298

Re: Products saved in cart update to new prices?

All the component bases are 7.1.3.

If by "remote" you mean from an external URL, then no, we don't have any products like that.

Thanks for the tip on the sql statement, I may try that if it doesn't resolve.

Last edited by JGB (01-28-2013 18:07:30)

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