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#1 08-25-2012 05:29:28

polarize
Member
Registered: 11-15-2004
Posts: 293

Password Resets Not Working

When requesting a new password by email the temporary password doesn't allow login.  I'm not sure how many accounts this affects but even remembered passwords aren't working since the upgrade.


Using Kryptronic K9! smile
Previous Versions:
ClickCartPro 8
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

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#2 08-26-2012 13:03:21

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: Password Resets Not Working

I'll take a look at this.  Will report back tomorrow.


Nick Hendler

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#3 08-26-2012 13:03:45

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: Password Resets Not Working

Are you sure you followed the upgrade instructions exactly?


Nick Hendler

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#4 08-27-2012 12:48:49

polarize
Member
Registered: 11-15-2004
Posts: 293

Re: Password Resets Not Working

As far as I can tell there weren't any issues.  Several orders came in over the weekend and I didn't see any password request emails.  I think it may be happening only when someone requests a lost password and the one it sends to the email doesn't work so you can get in to change it or whatever.  I PM'd my website URL for you to take a look at.  It's a work in progress but we are also have slider slot issues on the splash page (they aren't there even though they are turned on). 

We have also had intermittent tab issues with Firefox both in one of our product listings and in the admin jQuery menus.


Using Kryptronic K9! smile
Previous Versions:
ClickCartPro 8
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

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#5 08-27-2012 14:04:27

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19798
Website

Re: Password Resets Not Working

I checked out password resets today and they're working fine.  The store owner never gets a copy of them - unless you added yourself as a CC or BCC.  If you had trouble with a password you reset yourself, you may have tried to copy the password from an HTML version of the email and ended up with a tab or space in your password due to the copying from HTML.  Just a thought.  Like I said, all checked out fine with them today.


Nick Hendler

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#6 08-27-2012 14:56:15

polarize
Member
Registered: 11-15-2004
Posts: 293

Re: Password Resets Not Working

It may have just been a fluke.  I'll setup a user account using another email and test it again to see if we're all set.

Thanks


Using Kryptronic K9! smile
Previous Versions:
ClickCartPro 8
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

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