Kryptronic Software Support Forum

ronnewsome1 · 12-17-2010 22:38:25

Why does the "Send Contact Message" page hold other customer information in the input boxes? Why aren’t the input field blank when a customer elect to type a message to us. I looked in CCP7 admin and could not find a way to reset the fields.

dh783 · 12-18-2010 12:59:47

The fields should be populated if a customer is logged in at the time the enter the contact message, this information is coming from the cookie that is set for there session. If someone uses a computer that someone else has just finished and the first person didn't log out then there will be information from the previous user. The only way to avoid this is to adjust the frontend time to live for customer cookies at System Dashboard > System > Component > Settings > Session and Cookie Settings to auto log people out earlier.
There other reason that this could be happening is the browser that is in use is set to auto fill information into form fields.

John

ronnewsome1 · 01-16-2011 23:01:27

John, I may have not posed my question correctly. Our customers, are seeing are other customers pre-populated information in the Check Out field boxes. Our customer information should be classified, not share with ours customers. Also, when we attempt to sign on to CCP7/admin. Your customers are pre-populated in the email box. That information should be proprietary to you.

vbsaltydog · 01-16-2011 23:59:03

Are your customers getting to your site through a link that has the sid value set in the link url?

ronnewsome1 · 01-17-2011 14:07:13

I'm not sure if I can tell. I know the Suppress SID in URLs setting is set to False. Tell me if I'm wrong. I wanted our customers to be able to order whether-or-not they had their cookies open or closed.

Ron Newsome

vbsaltydog · 01-17-2011 14:15:34

supress sid = false is the correct setting if you want browsers with cookies disabled to be able to order.

My question was pertaining to whether people are copying/pasting urls to your site that have the sid in the url. If they are, then anyone that follows that link is telling ccp that they are the user who pasted the link which could lead to pre-populated fields.

KryptoJim · 01-17-2011 15:19:33

Any chance there's &sid= in your skin rather than calling the links like this-
http://wiki.kryptronic.com/CCP7CreatingLinks

Graham · 01-17-2011 20:37:43

ronnewsome1 wrote:
Why does the "Send Contact Message" page hold other customer information in the input boxes?

Right click on the link for the "Send Contact Message" page it should look like this when someone isn't logged in.

Code:

http://www.affordable-leather.co.uk/shop/cms-contact/COREseo.html

If it looks like this when nobody's logged in:

Code:

http://www.affordable-leather.co.uk/shop/index.php?app=cms&ns=contact&sid=s170k5yh16dlg1q9v427nbwt76a753af&portrelay=1

Then the link is holding someone else's data.

ronnewsome1 · 01-18-2011 14:37:54

First of all, thanks to everybody for trying to resolve this problem for me.

In regards to vbsaltydog's question, I wouldn’t know how to control customers inadvertently pasting the url with sid in the address box. Keep in mind that this is also happening in the CCP7 admin side also. When I go to login to our admin, I see other kryptronic users of your software in the User ID field. Their email address is in there. Thankfully the password is NOT. This problem affects Kryptronics also because we can see the people that bought your shopping cart software.

Has this problem ever happened to anyone else, or is it unique to the way we have the shopping cart configured?

In regards to Graham’s question, there is no logged out sid in any of the CCP7 Skin links. But there are sids in the Horizontal navigation in our main web site. http://www.guldenophthalmics.com/ They are in the Products/Online dropdown that links directly to the product categories in the shopping cart. Could that be the problem?

Ex Skin Links: http://www.guldenophthalmics.com/ccp7/e … REseo.html

Ex of mian web site links:
http://www.guldenophthalmics.com/ccp7/i … go47d63297

dtrehane · 02-19-2011 08:57:13

Hi Ron,
This is happening to me also. Its a very serious issue for us and our customers are very unhappy about it.
I cant tell when this started, but it hasnt always been like this!
I dont suppose you've integrated with Joomla have you? I just have a feeling that our problems started after we did our integration.
As your post was back in Jan, did you get sorted? If so, please could you tell me how?
Thanks
David

nlorntson · 02-19-2011 16:13:53

I've seen in on the Admin login side where a customer's email address appears in the admin username field. I've not heard that my customers are seeing other peoples names in the login field on the front end, but it's possible it I've not heard about it. Most of our orders are one time orders.

I'm using the latest 7.x release and usually Firefox 3.5.x

ronnewsome1 · 02-28-2011 11:31:06

Sorry it took so long to reply to your comments. This pre-population problem is something that I can’t seem to control. I have done all the recommending in this blog thread and I haven’t heard of any complaints from customers for a while. But, the complaints have started up again and I’m at a lost of what this problem could be. I don’t know whether it’s the way I have our ccp configured or it’s a problem with the ccp software. The one thing I do know is in the pass it wasn’t like this and our customers are very unhappy about is also.

Ron

ronnewsome1 · 04-18-2011 15:13:23

We are still wrestling with this problem. I made sure that all are links to the shopping cart from our main web site do not have the SID in the construct of the links. The only thing I can think of that may be causing this field pre-population problem is the search code we have in our main site to search the ccp7 shopping cart. It does generate the SID value in the search string.

Could this be the problem and how do I modify the search code so it doesn’t carry the SID from our web site to the shopping cart?

Thanks,
Ron

ronnewsome1 · 06-27-2012 09:29:36

Follow-up: The Sid is out of the Code for the Search function. Problem still happening to our customers.

jj1987 · 06-27-2012 19:03:17

ronnewsome1 wrote:
Follow-up: The Sid is out of the Code for the Search function. Problem still happening to our customers.

Somewhere on your site there's a link that's got &sid= {string} in it. Remove that and you've solved your problem.

Last edited by jj1987 (06-27-2012 19:03:38)

Kryptronic Software Support Forum

#1 12-17-2010 22:38:25

send Contact Message holding other customers information

#2 12-18-2010 12:59:47

Re: send Contact Message holding other customers information

#3 01-16-2011 23:01:27

Re: send Contact Message holding other customers information

#4 01-16-2011 23:59:03

Re: send Contact Message holding other customers information

#5 01-17-2011 14:07:13

Re: send Contact Message holding other customers information

#6 01-17-2011 14:15:34

Re: send Contact Message holding other customers information

#7 01-17-2011 15:19:33

Re: send Contact Message holding other customers information

#8 01-17-2011 20:37:43

Re: send Contact Message holding other customers information

ronnewsome1 wrote:

Code:

Code:

#9 01-18-2011 14:37:54

Re: send Contact Message holding other customers information

#10 02-19-2011 08:57:13

Re: send Contact Message holding other customers information

#11 02-19-2011 16:13:53

Re: send Contact Message holding other customers information

#12 02-28-2011 11:31:06

Re: send Contact Message holding other customers information

#13 04-18-2011 15:13:23

Re: send Contact Message holding other customers information

#14 06-27-2012 09:29:36

Re: send Contact Message holding other customers information

#15 06-27-2012 19:03:17

Re: send Contact Message holding other customers information

ronnewsome1 wrote:

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