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#1 03-17-2012 12:12:10

klink
Member
Registered: 11-14-2007
Posts: 55

email to download not being sent

We sell a lot of digital sewing patterns. We haven't changed anything, yet suddenly our customers aren't receiving the emails with the links to download their files. Any ideas?

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#2 03-18-2012 08:35:35

cyberws
Member
From: Atlanta, GA
Registered: 02-05-2004
Posts: 756

Re: email to download not being sent

If nothing has changed one possible explanation is mail may be ending in the spam/junk folder.  Do you know any of the services they are using? AOL? Yahoo? Gmail? If so place a test order yourself and see if you get the email.


Jeremy O

Production CCP .:. Version 6 w/QuickBuy and many in house hacks
Skills: PHP & Perl programming, Solaris & Linux server administration, Oracle OCP training and MySQL experience

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#3 03-19-2012 09:21:39

salesdesk
Member
Registered: 07-03-2008
Posts: 147

Re: email to download not being sent

You may want to contact your host...they may have changed their mail method...are all other emails being generated?

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