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#1 03-07-2011 09:46:42

dtc
Member
Registered: 04-03-2006
Posts: 36

Phone number 0000000000 from Paypal Pro Express

Hi,

I have 7.1.3 installed and every PayPal order comes back with a telephone number 0000000000, even though the customer has a number on their PP account. I have not messed with this in any way - it just does it.

As this populates the field, the customer does not get warned so then we have to send further emails - not great.

Anybody else seeing this please? Can anybody suggest the here the telephone number verification code is and I will add a check and warning for this if this is the only solution - thanks.

Any help much appreciated!

Darren


Darren

Chase AV Direct

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#2 03-07-2011 14:01:14

lgt
Member
Registered: 11-21-2010
Posts: 272
Website

Re: Phone number 0000000000 from Paypal Pro Express

In PayPal, go to Profile>Website Payment Preferences (in the lower right column)

Scroll down to Contact Telephone Number.









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#3 03-07-2011 18:12:37

dtc
Member
Registered: 04-03-2006
Posts: 36

Re: Phone number 0000000000 from Paypal Pro Express

lgt wrote:

In PayPal, go to Profile>Website Payment Preferences (in the lower right column)

Scroll down to Contact Telephone Number.

Hi, thanks, have changed that to On.

Nothing to do with CCP - that's good!

Thanks again,

Darren


Darren

Chase AV Direct

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#4 03-15-2011 05:44:43

dtc
Member
Registered: 04-03-2006
Posts: 36

Re: Phone number 0000000000 from Paypal Pro Express

Hi,

Sorry, but those phone numbers are still coming through and are zero-ised.

Can anybody tell me where the phone number field is validated and then I will add a check for both NULL fields and 0000000000 phone numbers to alert customers and have them change it.

Thanks,

Darren


Darren

Chase AV Direct

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#5 03-24-2011 06:07:16

dtc
Member
Registered: 04-03-2006
Posts: 36

Re: Phone number 0000000000 from Paypal Pro Express

Can anybody help here - where is the phone number validated please?

Support?

Please?

Darren


Darren

Chase AV Direct

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#6 04-17-2011 10:40:48

terrydrogbar4
Member
Registered: 04-17-2011
Posts: 1

Re: Phone number 0000000000 from Paypal Pro Express

Is there a better text editor add on somewhere?  And why does this even exist as an issue??  Such a basic thing should work right.

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#7 05-03-2011 01:15:34

Kate891
Member
Registered: 05-02-2011
Posts: 1

Re: Phone number 0000000000 from Paypal Pro Express

dtc wrote:

lgt wrote:

In PayPal, go to Profile>Website Payment Preferences (in the lower right column)

Scroll down to Contact Telephone Number.

Hi, thanks, have changed that to On.

Nothing to do with CCP - that's good!

Thanks again,

Darren

Good to know that.
Thanks for your support.

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#8 05-05-2011 20:33:56

chrislayton
Member
Registered: 04-14-2005
Posts: 7

Re: Phone number 0000000000 from Paypal Pro Express

I have the same problem. After CCP 7.1 was installed all of the PayPal express orders come out with 000000000 in the telephone number field (extremely frustrating) What is worse, the customer after they have logged into Paypal and chosen the payment source, then they get directed back to the website and they see that the phone number field says 00000000 and so they hit the link to correct the billing address and then hit enter, now the cart thinks that since they changed the billing address section (or even the ship to address) the cart now says "pay with your credit card" so they get all confused why they can't complete their paypal checkout (not good)

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#9 10-31-2011 09:50:00

JDLS88
Member
From: Maryland, USA
Registered: 07-06-2011
Posts: 102
Website

Re: Phone number 0000000000 from Paypal Pro Express

I'd like to bump this post and point out that this problem still exists and any solution for it would be appreciated.


Jeremy D.

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#10 11-02-2011 08:00:09

salesdesk
Member
Registered: 07-03-2008
Posts: 147

Re: Phone number 0000000000 from Paypal Pro Express

We can modify the system through the custom shop to suppress the phone number display on PayPal Express orders.  Cost would be approx 57.50.  The issue is that PayPal doesn't transmit any billing info back to the site - just shipping info.  It's done that way to protect the privacy of the user.

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#11 11-04-2011 21:10:23

polarize
Member
Registered: 11-15-2004
Posts: 293

Re: Phone number 0000000000 from Paypal Pro Express

Jeff,

Is this the same issue with Google Checkout? Phone numbers don't return to us from Google either and it messes with out order management system that thinks everyone with a 000-000-0000 is the same customer.


Using Kryptronic K9! smile
Previous Versions:
ClickCartPro 8
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

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#12 01-31-2012 03:24:51

polarize
Member
Registered: 11-15-2004
Posts: 293

Re: Phone number 0000000000 from Paypal Pro Express

Is there a solution for Google Checkout not returning phone numbers to CCP7 yet?  They are all 000-000-0000 even though the phone number is in Google Checkout when the order is reviewed there.


Using Kryptronic K9! smile
Previous Versions:
ClickCartPro 8
ClickCartPro 7
ClickCartPro 6
ClickCartPro 5.1

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#13 02-02-2012 12:31:14

stage
Member
Registered: 12-12-2005
Posts: 170

Re: Phone number 0000000000 from Paypal Pro Express

My understanding is that Paypal will not transmit the phone number, so the only solution is to modify CCP to NOT populate the field with zeros, so that the required field will remain blank and the customer will be forced to fix it and enter something.  Or if it's Paypal sending the zeros then CCP needs to strip them out.

Hopefully this is being addressed in the forthcoming v8.

Nathan

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#14 02-03-2012 08:41:28

salesdesk
Member
Registered: 07-03-2008
Posts: 147

Re: Phone number 0000000000 from Paypal Pro Express

FYI, this has just been added to the list for V8. If we receive all zeros, it will be suppressed.

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#15 02-28-2012 16:41:28

stage
Member
Registered: 12-12-2005
Posts: 170

Re: Phone number 0000000000 from Paypal Pro Express

I just learned that lgt's fix at the top, although it won't put the customer's phone number in the CCP order email, does put the customer's phone number in Paypal's confirmation email.  So now at least we have the customer's phone number when we need it.

FYI,
Nathan

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#16 03-06-2012 01:25:08

lvshell
Member
From: Las Vegas, NV
Registered: 10-08-2003
Posts: 58
Website

Re: Phone number 0000000000 from Paypal Pro Express

What a mess!  Since I use the customer phone number for their acct # in quick books... This is creating a mess in my order importing.

Simple solution for me... Turn off Paypal express payments... Just use the paypal payment system thru the cart so you can capture the info on your end instead of sending it to paypal.   

This is lame....

Why would paypal drop this vital info?  What if I needed to contact a customer about an order and they gave a bad email address.....


LVShell
~loyal & dedicated user of CCP~

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