Kryptronic Software Support Forum

shannonyverve wrote:

All of the sudden I cannot access our Admin pages using the username and PW we have used all along. I get the following error message when I try to get our password sent to me using the email address I registered with:

"The email address you entered could not be validated. You must enter a valid email address in order to receive your password via email."

Any thoughts? 

Thank you!

I would use phpmyadmin to look in the users table and make sure the username you think you used is indeed there.  If it is, use a md5hash tool to recreate and then edit your password.

Here's one I use
http://www.miraclesalad.com/webtools/md5.php

SO if your password was PaSsWoRd123 you would update the users table/row with this for the password
8ad8f762028241be49cceb1e4be8b0c4

They are not.