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#1 08-10-2011 13:03:39

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19794
Website

VAT Issues in EuropaCart: Summary Response

Hello all.  A couple of users have reported issues with VAT percentage displays on the order summary pages produced by EuropaCart.  If you are experiencing these issues, you need to update to version 7.1.3 by running the installer and following the instructions here:

https://central.kryptronic.com/public/n … 2011A.html

This update has changes to show the taxed rate for the item on the order summary VAT display (not the actual tax rate as was shown in versions 7.1.2 and prior).   Please note that your ECOM module's version number will be updated to 7.1.3 following this update, not the XMOD_EuropaCart module - it's version will be 7.1.1 following the update.

If there are any issues with VAT calculations after running the update, please post them in this thread.  We are working on another update for the software and would like to be sure we're issue free.  Thank you.


Nick Hendler

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#2 08-10-2011 13:06:28

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19794
Website

Re: VAT Issues in EuropaCart: Summary Response

Users reporting issues: 121NetDesign, kev


Nick Hendler

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#3 08-10-2011 14:45:05

kev
Member
Registered: 03-16-2009
Posts: 399

Re: VAT Issues in EuropaCart: Summary Response

Thanks Nick for responding to our posts and addressing the issues raised.

I will run the update when I have spare time to monitor the results.

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#4 08-10-2011 15:44:04

magwa
Member
Registered: 09-22-2007
Posts: 321

Re: VAT Issues in EuropaCart: Summary Response

**ECOM module** - what exactly is that listed as in the Installed Software list?

In my installation I have these modules showing version 7.1.3

[System Component]
Component Base
Application
Cron

[Website Component]
Component Base

[Store Component]
Component Base
Checkout
Google Checkout
Online Processing
Shipping (7.1.4)
Extension Module: Reviews

-----

Extension Module: EuropaCart     reports it is version 7.1.1

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#5 08-11-2011 05:50:50

west4
Member
From: UK
Registered: 04-16-2008
Posts: 645
Website

Re: VAT Issues in EuropaCart: Summary Response

Hi,

Which of these setting is the ECOM Module...

http://badgesforschools.com/images/Picture-1.pnghttp://badgesforschools.com/images/Picture-2.png

as I don't see it.

Cheers,
Bruce.

Last edited by west4 (08-11-2011 05:53:20)


I'd rather have a full bottle in front of me, than a full frontal labotomy.

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#6 08-11-2011 08:05:02

jojo
Member
Registered: 05-02-2011
Posts: 25

Re: VAT Issues in EuropaCart: Summary Response

I can't see it either

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#7 08-19-2011 12:11:58

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19794
Website

Re: VAT Issues in EuropaCart: Summary Response

Hi.  That would be the Store Component base module.


Nick Hendler

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#8 08-22-2011 03:33:24

west4
Member
From: UK
Registered: 04-16-2008
Posts: 645
Website

Re: VAT Issues in EuropaCart: Summary Response

Hi,

VAT issue... With Vatable and Non Vatable products in the same shoppng cart the shipping does not receive the correct VAT rating.

Cheers,
Bruce.


I'd rather have a full bottle in front of me, than a full frontal labotomy.

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#9 08-22-2011 08:35:19

magwa
Member
Registered: 09-22-2007
Posts: 321

Re: VAT Issues in EuropaCart: Summary Response

Hi Bruce, there have been several threads on this subject over an extended period of time before Kryptronic finally started this thread as the summary response/solution page a couple of weeks ago. No further updates have been forthcoming.

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#10 08-22-2011 10:11:07

west4
Member
From: UK
Registered: 04-16-2008
Posts: 645
Website

Re: VAT Issues in EuropaCart: Summary Response

Hi Magwa,

I know... just thought i would re-iterate as

If there are any issues with VAT calculations after running the update, please post them in this thread.  We are working on another update for the software and would like to be sure we're issue free.

better safe than sorry.

Cheers,
Bruce.


I'd rather have a full bottle in front of me, than a full frontal labotomy.

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#11 08-22-2011 10:42:24

magwa
Member
Registered: 09-22-2007
Posts: 321

Re: VAT Issues in EuropaCart: Summary Response

Good point - I'm beginning to wonder why bug fixes and other problematical issues seem to take so long to put right

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#12 09-08-2011 01:44:14

121NetDesign
Member
From: Surrey, UK
Registered: 05-10-2007
Posts: 427

Re: VAT Issues in EuropaCart: Summary Response

Sorry to bump a thread, but wanted to make sure this issue is still prominent in the forum as it is so important.

Any news on a date for this fix?


Tommy Lee

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#13 09-19-2011 09:23:12

magwa
Member
Registered: 09-22-2007
Posts: 321

Re: VAT Issues in EuropaCart: Summary Response

It has been nearly six weeks since this thread began and a fair bit longer since the issue was first reported.

Has the promised solution been made available yet?

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#14 09-25-2011 02:19:13

121NetDesign
Member
From: Surrey, UK
Registered: 05-10-2007
Posts: 427

Re: VAT Issues in EuropaCart: Summary Response

webmaster wrote:

We are working on another update for the software and would like to be sure we're issue free.  Thank you.

As we approach the end of September, is there an update or timescale for us regarding this issue Nick?


Tommy Lee

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#15 10-08-2011 00:51:38

121NetDesign
Member
From: Surrey, UK
Registered: 05-10-2007
Posts: 427

Re: VAT Issues in EuropaCart: Summary Response

121NetDesign wrote:

webmaster wrote:

We are working on another update for the software and would like to be sure we're issue free.  Thank you.

As we approach the end of September, is there an update or timescale for us regarding this issue Nick?

Any News on the 'update for the software'. Really need a fix for this issue.


Tommy Lee

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#16 10-10-2011 10:05:44

webmaster
Administrator
From: York, PA
Registered: 04-20-2001
Posts: 19794
Website

Re: VAT Issues in EuropaCart: Summary Response

We have an update scheduled to be released on or before Wed, Oct 19, 2011, which will contain a fix for this issue.  This is the last scheduled update for the version 7 codebase, and will bring it to version 7.1.4 (note we are currently working on version 8).


Nick Hendler

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#17 10-20-2011 07:05:38

121NetDesign
Member
From: Surrey, UK
Registered: 05-10-2007
Posts: 427

Re: VAT Issues in EuropaCart: Summary Response

webmaster wrote:

We have an update scheduled to be released on or before Wed, Oct 19, 2011, which will contain a fix for this issue.  This is the last scheduled update for the version 7 codebase, and will bring it to version 7.1.4 (note we are currently working on version 8).

Hi Nick

Your release date came and went. Can you please provide us with an update. This is really embarassing for us.


Tommy Lee

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#18 10-20-2011 12:34:04

salesdesk
Member
Registered: 07-03-2008
Posts: 147

Re: VAT Issues in EuropaCart: Summary Response

Hi Tommy,

We're getting very close...just could use a few more hands...or propellers as the case may be.  Should be available in a few days.  Sorry for the delay.

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#19 10-21-2011 08:44:49

amdowney
Member
From: UK-Warwickshire
Registered: 09-21-2007
Posts: 507
Website

Re: VAT Issues in EuropaCart: Summary Response

Could someone please clarify, we have not noticed any issues. Is this only when you have a mixture of products with and without VAT then? Our store component is 7.1.3 so this seems to be the latest.

There was mention of Google Base Xmod changes?

Last edited by amdowney (10-21-2011 08:55:05)

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#20 10-21-2011 09:24:45

west4
Member
From: UK
Registered: 04-16-2008
Posts: 645
Website

Re: VAT Issues in EuropaCart: Summary Response

Hi Amdowney,

Yes, only if you have a mix of VAT and NON VAT products in the cart.... unless you know better?

speak now as this is the last fix for v7....

Cheers,
Bruce.


I'd rather have a full bottle in front of me, than a full frontal labotomy.

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#21 10-21-2011 11:41:59

kev
Member
Registered: 03-16-2009
Posts: 399

Re: VAT Issues in EuropaCart: Summary Response

"Yes, only if you have a mix of VAT and NON VAT products in the cart"

from what I can remember, its not just that scenario that's the problem. 

The percentage calculation issue also is affected because the vat on delivery is used to calculate the total vat as Delivery is an order line!

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#22 10-22-2011 05:28:41

aventura
Member
Registered: 09-16-2011
Posts: 9

Re: VAT Issues in EuropaCart: Summary Response

I posted a problem with an order being pushed to the payment gateway even though the balance was zero after applying a discount code.

Order Total Zero being sent to Payment Gateway

My feeling is that this too is something to do with the VAT calculations.

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#23 10-28-2011 03:05:43

121NetDesign
Member
From: Surrey, UK
Registered: 05-10-2007
Posts: 427

Re: VAT Issues in EuropaCart: Summary Response

We are now 10 days on from your post. Have you any news for us?


Tommy Lee

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#24 10-28-2011 13:53:15

salesdesk
Member
Registered: 07-03-2008
Posts: 147

Re: VAT Issues in EuropaCart: Summary Response

Hi Tommy,

This has certainly stretched longer than anticipated...I hope to have news soon.  We are in the midst of finishing some pretty large custom jobs that have robbed our resources pretty significantly.  Hope that most of this launches over the weekend and then these changes, which have already actually been coded, can simply be dropped into an update.  Again, I apologize for the delay.

Thanks

Jeff

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#25 10-30-2011 07:13:53

kev
Member
Registered: 03-16-2009
Posts: 399

Re: VAT Issues in EuropaCart: Summary Response

Hi Jeff,

Will the pending update also address the VAT issue with the display of historic orders?  I posted on here some time ago that historic orders (i.e. orders that are from an earlier VAT Rate increase) will display VAT amounts using the latest VAT rate setting but the information will be incorrect to the user because the VAT amount should be the amount of vat recorded when that order was completed (in the case of the UK market this is very important because VAT Rates have been changed by HMRC 3 times in the last few years). 

I need some investigation into this bug and concluded that the orders table had a record of the vat at the point of sale but the orderitems table did not, which is what is causing the problem with incorrect vat values being displayed on order line items.

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